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Arabic Speaking Customer Service for Hospitality & Tourism industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Arabic, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Attention To Detail, Travel Knowledge, CRM Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Arabic Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for those who have a passion for travel and outstanding client interactions. You will provide exceptional support to customers, assisting them with inquiries regarding travel arrangements, bookings, and tourism services, all while communicating effectively in Arabic. Key Responsibilities Handle customer inquiries related to hotel bookings, travel planning, and tourism activities via phone, email, and live chat in Arabic. Provide information on available accommodations, travel guidelines, and local attractions. Assist customers with reservation changes, cancellations, and special requests. Resolve any customer complaints and issues efficiently, ensuring a positive experience. Document all customer interactions accurately in our CRM system for future reference. Collaborate with hotel and tourism partners to ensure seamless customer experiences. Keep updated on travel trends, company offerings, and cultural insights to enhance customer interactions. Fluency in Arabic (both written and spoken) is required; knowledge of English is a plus. Previous experience in customer service, particularly in the hospitality or tourism sector, is preferred. Excellent communication and interpersonal skills with a friendly approach. Strong problem-solving abilities and attention to detail. Ability to manage multiple customer inquiries effectively in a fast-paced environment. Proficiency in using customer service software and CRM applications. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to travel arrangements and provide information on accommodations and local attractions. Assist customers with reservation changes and resolve complaints to ensure a positive experience.