• Work in Sofia, Bulgaria
• Easy, online recruitment process (phone call interview)
• Working hours: 10:00 a.m. 02:00 a.m. Monday-Sunday
  We are recruiting on behalf of our client - a worlds leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Bulgaria included. You will be signing the contract directly with the Bulgarian employer.

REQUIREMENTS:

• Fluency in German (must be at least C1)
• Communicative level of English (at least B1)
• You live in Sofia, Bulgaria or you are ready to relocate
• Ability to communicate clearly and effectively
• Interest in Sports

• Handling customer complaints and resolving issues efficiently and effectively.
• Assisting customers with account-related queries, such as account setup, password resets, and account verification.
• Providing basic technical support to help customers navigate the platform or troubleshoot common technical problems.
• Educating customers on how to use the platform, including features and functionalities.
• Ensuring that all customer interactions comply with company policies, procedures, and regulations.
• Gathering customer feedback to help improve products and services.