ARC Service Analyst

at  HUB International

Hi we’re HUB. We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.
Do you love to help, train, and support your teammates? Are you good at problem solving and enjoy researching issues to find the answer? We are currently hiring a Service Analyst for the Accounting Resource Center (ARC).
ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team for HUB International.

• Respond to emails from Operations requesting assistance with Accounting related questions or issues
• Research “what went wrong”
• Determine assistance needed and follow the path to resolution
• Follow up to make sure end-result is obtained
• Work with the Accounting units to ensure that requests are completed
• Assure that fields are completed correctly and timely in the ARC ticketing system
• Duties as otherwise assigned