Archery Customer Service Representative at Lancaster Archery Supply

Leola, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Live Chat Support, Email Support, Order Placement, Technical Support, Communication, Follow Up, Grievance Resolution, Product Knowledge, Computer Skills, Microsoft Office, Detail Oriented, Multi-tasking, Work Ethic, Self-Motivating, Teamwork

Industry

Sporting Goods Manufacturing

Description

The Archery Customer Service Representative is responsible for answering customer calls, live chats and emails to provide excellent customer service. Customer interaction will include but not be limited to placing orders, answering technical questions and providing assistance with all customer related concerns. Primary Duties and Responsibilities: • Answer all calls, live chats and email tickets delegated by queues • Provide excellent customer service through placing of orders and technical support • Communicate clearly with customers to provide accurate, timely information • Provide efficient follow up as needed or requested by customers • Successfully work through customer grievances resulting in a satisfied customer • Maintain active and dynamic knowledge of products in inventory • Other duties and special projects as assigned by management Qualifications: • Strong ability to communicate professionally both verbally and in writing with customers and employees • Positive, empathetic and professional attitude and desire to work with customers at all times • Passion for archery as an all-encompassing sport, with experience in at least one discipline • Basic computer skills, including experience with Microsoft Office • Detail oriented with strength in multi-tasking • Strong work ethic, self-motivating and able to work independently and in a team • Ability to work in a fast paced office environment • Desire to uphold values and integrity of the company through sound ethical decisions • Able to work occasional evening and weekend hours • Ability to fluently speak and write in a language other than English is desired, but is not a requirement for employment Benefits: Medical eligible 1st of the month after date of hire Dental eligible 1st of the month after date of hire Vision eligible 1st of the month after date of hire 401K Paid Vacation Paid Holidays Paid Sick Life Insurance and AD&D Short Term & Long Term Disability Insurance Employee Discount

Responsibilities

The representative will be responsible for handling customer interactions via calls, live chats, and emails to provide excellent customer service, including placing orders and answering technical questions. Key duties involve clearly communicating accurate information, providing efficient follow-up, resolving customer grievances, and maintaining dynamic product knowledge.