JOB OVERVIEW

Crowcon Detection Instruments Ltd. is looking to recruit a HVAC Area Account Manager. Reporting to the HVAC Sales Manager, this exciting role involves managing, growing and nurturing new and existing territory accounts by having ownership and being accountable for driving new business opportunities to achieve growth targets.

EXPERIENCE

• Communicate concisely and effectively, both verbally and in writing.
• Hungry for the next sale and thrive in a targeted, performance measured culture.
• Absorb training and instructions in order to work independently.
• Good communication skills over the Telephone, Teams and in Person.
• A creative and proactive problem solver.
• Be computer literate (Microsoft Outlook, Word, and Excel).
• Highly self-motivated and reliable - willingness to “go the extra mile”.
• Enthusiastic attitude, professional manner, and quick learner.
• Working to deadlines and targets.
• Able to handle customer complaints professionally to achieve amicable resolution.
• Work well within a team, willing to adapt to new challenges and changes and help colleagues when required.
• Able to effectively build client relationships.
• A clean UK driving license.

DUTIES

As a member of the Sales Team, you will play an active role in developing a strong deliverable pipeline. This is a field-based role where you will work closely with the HVAC Sales Manager and the HVAC Product Manager.

MAIN RESPONSIBILITIES:

• Implement a business plan for the regional territory, linked to corporate sales strategies and convert this into profitable business performance.
• Manage a portfolio of existing customers and training centres to achieve sales targets in the region.
• Pro-actively seek new opportunities to maximise sales growth.
• Monitor the HVAC sales activity and ensure actions are taken to address and rectify any gaps between agreed and actual performance.
• Monitor customer feedback closely to ensure we deliver the best products and services.
• Effectively use questions and actively listen to understand the customers’ requirements.
• Work to achieve agreed KPI’s, sales and growth targets.
• Learn and understand the Anton by Crowcon product range to promote new products, up-sell, and cross sell.
• Effectively use the company’s Customer Relationship Management (CRM) system – to record sales development activities.
• Produce Customer Account plans and ensure Distributor Contracts are in place.
• Operate within set guidelines and procedures relating to all aspects of customer service, pricing, and lead times.
• Maximise order book fulfilment by liaising with supply chain, manufacturing, and customer service.
• Develop effective working relationships with team members and the wider Crowcon business.
• Have empathy for a customer’s problem and think “outside the box” to offer achievable solutions.
• Support relevant National Accounts, exhibitions, trade shows and breakfast mornings.
• Ad-hoc administrative tasks as required.