Area Coach at RMA Group Company Limited

Phnom Penh, Phnum Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Budget Management, Sales Analysis, Marketing Program Implementation, Problem Solving, Team Development, Customer Satisfaction, Quality Control, Staff Recruitment, Training, Leadership Coaching, Performance Monitoring, Action Planning, Customer Relationship Management, Operational Standards, Expense Management, Restaurant Auditing

Industry

Motor Vehicle Manufacturing

Description

- Understand and analyze assigned Target to define budget, production cost, labor cost and other expenses. In addition, evaluate Master Roster of all assigned restaurants to ensure achievement of Store Contribution. - Communicate to all restaurant managers in the assigned area. Make sure that all managers have a clear understanding of their Target and are in the same business objective and direction. - Set up restaurant management plan to ensure expense is in the budget or as planned. - Monitor and do restaurant audit on restaurants performance and measure the achievement of target. - Solve problem and provide proper direction to increase profits to the restaurants. Sales - Define Sales Target of each assigned restaurant to ensure that all restaurants have clear target on a daily and monthly basis - Communicate, monitor, and follow up to ensure implementation effectiveness of Marketing Program as well as execution of new products and other public relations program. - Review sales every day and analyze sales trends. Identify restaurants that have negative sales gaps, and work with restaurant manager to identify action plan to close the gaps. - Understand sources of sales and Sales Mixed Consider Local Sales Marketing (LSM) to increase sales if needed. People - Set up Manpower Plan at restaurant manager level Recruit and select qualified restaurant manager based on restaurant needs - Ensure that all team members are well trained and passed all training processes that they can effectively perform work as per the Operational Standard - Coach and develop leadership skills of restaurant managers and make sure that they can applied knowledge and skills to enhance business performance - Set up development plan for subordinates as well as periodically, follow and evaluate the progress of their improvement and achievement - Admire and reward good performers while give warning or make necessary punishment to bad employees as per companies policy and regulation, as well as create a good working atmosphere in all restaurants Customer - Create awareness and recognition to ensure 100% customer satisfaction at all time - Monitor and maintain the highest level of Quality, Service, and Cleanliness. Q.S.C. standard to ensure customer satisfaction - Handle customer complaints and ensure issues or problems have been completely solved - Set up customer relationship network to build up our Brand well know in the located area - Perform other duties as assigned by supervisor. (Temporary- Necessary Administrative Duties such as preparing Rental and Utilities Bills)

Responsibilities

The Area Coach is responsible for analyzing budgets and expenses, communicating targets to restaurant managers, and ensuring the achievement of sales and operational goals. They also monitor restaurant performance, solve problems to increase profits, and maintain customer satisfaction.