Job Title: Area Coordinator
Reporting to: Registered Manager / Deputy Manager
Hours: 40+ hours per week, including rapid response and on-call duties

KEY SKILLS & ATTRIBUTES:

✔ Strong leadership and team management skills
✔ Excellent organizational and time-management abilities
✔ Effective communication and interpersonal skills
✔ Ability to handle emergencies and rapid response duties
✔ Commitment to compliance and high-quality care
✔ Experience in CQC regulations and audit processes

REQUIREMENTS:

Level 3 Diploma in Health and Social Care (or equivalent)
Minimum of 2 years of experience in a senior care role
Full UK driving license and access to a vehicle
Availability for AM/PM shifts, weekends, and emergency coverage

JOB PURPOSE:

The Area Coordinator is responsible for leading and managing a designated area, ensuring full compliance with regulatory and company standards. This includes overseeing daily operations, maintaining high-quality care delivery, and ensuring full staffing levels. The role involves rota planning, recruitment support, compliance audits, and spot checks.
Additionally, the Area Coordinator will actively engage in marketing and community outreach to promote Leaf Care Services.
All Area Coordinators will be required to participate in rapid response duties and on-call responsibilities to ensure service continuity and support during emergencies.
At Leaf Care, we see our team as family. We seek passionate individuals eager to thrive, with at least two years of experience as a Senior in the care sector.

KEY RESPONSIBILITIES:OPERATIONAL & COMPLIANCE MANAGEMENT:

Support the Deputy Manager and Registered Manager in ensuring care and compliance standards are met, covering staff shortages when necessary.
Maintain full CQC compliance and adhere to company policies.
Develop and maintain matrices for spot checks and staffing to ensure structured oversight.
Oversee staff performance, audits, and ensure care plans are implemented correctly.
Complete new business risk assessments and align them with high-risk audits.
Conduct six-weekly service user reviews to maintain service quality.
Prepare for CQC inspections, ensuring documentation, training, and compliance are in place.

STAFFING & LEADERSHIP DUTIES:

Plan and manage staff rotas to ensure sufficient coverage.
Cover rapid response duties, stepping in when required.
Ensure emergency rapid response team members are deployed effectively to prevent service disruption.
Conduct supervisions and competency checks for all team members.
Support staff development through Personal Development Plans (PDPs) and ongoing training.
Ensure new staff receive shadow shifts and competency sign-offs.
Manage senior staff times, ensuring all required paperwork is completed and uploaded.

ON-CALL & RAPID RESPONSE DUTIES:

Participate in the on-call rota to provide emergency support and ensure uninterrupted service for users.
Respond promptly to urgent situations, including staff shortages, care emergencies, and incidents requiring management intervention.
Ensure all on-call concerns are documented and followed up effectively.
Provide guidance and support to staff during out-of-hours emergencies.