JOB SUMMARY

Responsible for short- and long-term planning and management of the Human Resources functions in a multi-unit, dual-branded capacity if applicable. Major areas of responsibility/ management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Work closely with General Manager and key leadership in implementing, achieving and maintaining the hotels and brand’s goals and objectives. Participate in total hotel management as a member of the hotel Executive Committee.

SPECIFIC JOB KNOWLEDGE AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Strong verbal and written communication skills required.
• Must be able to clearly articulate detailed instructions to team members and guests.
• Ability to handle intense or emotional conversations with professionalism and composure.
• Capable of negotiating and persuading effectively to support hotel operations.
• Proficient in computer use, including basic computational and data entry skills.
• Able to prepare, analyze, and interpret data and reports generated by computer systems.
• Working knowledge of wage and salary structures, employment regulations, benefits administration, and payroll processes.
• Ability to read and write effectively to support communication and documentation processes.
• Ability to create, implement, and monitor goals, strategies, and policies for hotel operations and staff.
• Skilled in training, motivating, mentoring, evaluating, and directing employees and managers.
• Must be capable of leading by example and accepting responsibility for the actions of others.
• Able to maintain strong relationships with team members while preserving confidentiality and professionalism.
• Ability to multitask efficiently, shifting between different responsibilities without loss of focus or composure.
• Proven capability to remain proactive and responsive to sudden or expected operational changes, especially in labor-related matters.
• Demonstrates resourcefulness, creativity, and flexibility in problem-solving and daily operations.
• Ability to focus on task performance and complete assignments accurately and on time, even in high-pressure situations.
• Strong memory and recall abilities for names, dates, times, and operational details.
• Active participation in departmental and hotel-wide meetings, including the ability to lead when necessary.

ESSENTIAL FUNCTIONS

Support daily human resource operations and help execute hotel strategies, including supporting recruitment efforts, providing coaching and guidance, and contributing to the hiring and retention of top talent.

• Maintain and administer celebrations, reward and recognition programs and training strategies.
• Act as liaison between hotel staff and the ownership as needed.
• Directly facilitate, in conjunction with hotel managers, open employee communications to discern grievances and to respond to those grievances in all appropriate manners, including redressing those meriting corrections.
• Oversee all employee relations and labor-related matters as they relate to federal, state and local employment and civil rights laws, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, Pregnancy Discrimination Act, workers’ compensation and comparable state and local laws, and general human and civil rights. Must be familiar with applicable collective bargaining agreements and relevant local labor union(s).
• Maintain and administer employment, payroll, wage and salary, benefit, OSHA, ERISA, ADA and incentive programs (where applicable).
• Manage termination process and unemployment compensation.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Strong verbal and written communication skills required.
• Must be able to clearly articulate detailed instructions to team members and guests.
• Ability to handle intense or emotional conversations with professionalism and composure.
• Capable of negotiating and persuading effectively to support hotel operations.
• Proficient in computer use, including basic computational and data entry skills.
• Able to prepare, analyze, and interpret data and reports generated by computer systems.
• Working knowledge of wage and salary structures, employment regulations, benefits administration, and payroll processes.
• Ability to read and write effectively to support communication and documentation processes.
• Ability to create, implement, and monitor goals, strategies, and policies for hotel operations and staff.
• Skilled in training, motivating, mentoring, evaluating, and directing employees and managers.
• Must be capable of leading by example and accepting responsibility for the actions of others.
• Able to maintain strong relationships with team members while preserving confidentiality and professionalism.
• Ability to multitask efficiently, shifting between different responsibilities without loss of focus or composure.
• Proven capability to remain proactive and responsive to sudden or expected operational changes, especially in labor-related matters.
• Demonstrates resourcefulness, creativity, and flexibility in problem-solving and daily operations.
• Ability to focus on task performance and complete assignments accurately and on time, even in high-pressure situations.
• Strong memory and recall abilities for names, dates, times, and operational details.
• Active participation in departmental and hotel-wide meetings, including the ability to lead when necessary