Area Director at Urban Pathways, Inc.

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Building Operations, Supervisory Experience, Customer Service, Cross-Cultural Awareness, Problem-Solving, Communication, Fire Safety, Maintenance Management, Security Management, Team Leadership, Health and Safety Compliance, Training Coordination, Inventory Control, Emergency Management, Client Interaction, Technical Skills

Industry

Non-profit Organizations

Description

About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Job Summary Reporting to the Program Director, the Area Director manages facilities for multiple buildings, coordinating preventive maintenance, capital repairs, vendor performance, and compliance efforts to ensure uninterrupted program operations. The Area Director ensures that the operations of the facility including maintenance, repair, fire safety, kitchen operations, and security comply with regulatory agency policies and procedures. The Area Director works in collaboration with the Director of Social Services and clinical staff to ensure the safety of all clients. The Area Director also supervises all operations staff. The Area Director will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment. Key Responsibilities & Essential Functions Program/Facilities * Overseesfacilitiesoperations across multiple buildings, ensuring consistent standards of safety, maintenance, and regulatory compliance at each location. * Oversees implementation of organizational and program policies and procedures. * Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership. * Meets weekly with all direct reports for individual supervision. * Oversees all security staff. * Ensuresall fire safety guidelines are executed and documented asrequired. * Ensures security guards perform building security and inspection rounds. * Ensuresecurity guardsmonitorresident behavior,medicationand other related activities. * Assistsin monitoring resident/client medication asrequired. * Ensures medication delivery is properly documented in appropriatelog bookin the absence of social service staff, as mandated by program. * Overseesall maintenance staff. * Ensures all operations equipment and appliances are in good working order. * Provides recommendations for repair,upgradeor replacement. * Monitors cleanliness and maintenance offacility. * Ensures work orders and requests for repairs are completedin a timely manner. * Oversees andmaintainsthe building’s plumbing, heating, cooling electrical, telephone, safety/emergency systems. * Oversees and approves work orders and requests for repairs. * Monitors key and lock changes for residents and staff as needed. * Maintains computerized work order andviolationsmonitoringsystems. * Develops preventive maintenance programs for all buildings and systems. * Develops a routine maintenance schedule and ensures that it is adhered to. * Overseesall kitchen staff. * Ensures all operations equipment and appliances are in good working order and provides recommendations for repair,upgradeor replacement. * Ensures site menuscomply withall Urban Pathways and regulatory and funding agency regulations,policiesand procedures. * Oversees kitchen operations, food ordering, and monitors kitchen supply and food inventories and orders. * Ensures kitchen area and equipment are kept in a clean and sanitary manner. * Overseesimplementation of and compliance with UrbanPathways’Key Control policy and procedures. * Overseeimplementation of and compliance with UrbanPathways’Closed-CircuitTelevision (CCTV) Monitoring and Recording of Public Areas for safety and security purposes. * Monitors maintenance of facility, and ensures compliance with health, safety, fire codes and all other Urban Pathways and regulatory/funding agency requirements. * RepresentsUrban Pathways and resolves facility violations. * Ensuresproper implementation of all inventory controls asrequired. * Participates in the development of Urban Pathways program policies and procedures. * Oversees client/resident relocations as needed. * Facilitates inspections andmaintainsall safety equipment in good working order. * Works closely with the Program Director to manage emergency situations. * Operates program vehicle asrequired. * Ison-callto address emergency needs on atwenty-four-hourbasis. Administrative * Completes,submitsand maintainstimelyandaccuratestatisticsand other reports mandated by Urban Pathways, regulatory and funding agencies. * Prepares and monitors staffing schedules according to program needs and Urban Pathways and contractual requirements. * Assesses,coordinatesandfacilitatesstaff training. * Ensurestimelyevaluations of operation staff,identifiesareas for improvement and corrective actions as needed. * Monitors performance andmaintainswarranties on all contracted services. * Provides back-up administrative coverage in the absence of the Program Director and/or Director of Social Service asappropriate. * Monitors and ensures accuracy of employeetime-keepingand payroll systems. * Collaborates with the Program Director and Human Resources to recruit, hire and onboard new program staff. * Ensures that client activities and incident reporting in AWARDS and other web-based applications accurately andtimely. * Takes an active role inincident, investigationdocumentationand reporting. * Ensures accountability in the purchasing of supplies and keeps expenditures within budgetary limitations. * Oversees/prepares submission of all necessary purchase orders and checks requests. Community Relations * Develops andmaintainsongoing relationships with community services and resources. * RepresentsUrban Pathways at governmental,communityor agency meetings asrequired. Communication * Communicates verbally and in writing in a professional manner at all times. * Facilitates/attends staff meetings, trainings, and supervisory sessions. * Responds to all communications including telephone,emailand other oral and written inquiries in a timely manner. Performs all other duties as assigned and as required. Qualifications, Education and Experience * High School Diploma / GED or equivalent is required. Somecollege ispreferred. * Minimum of three years building operations and security experience with at least two years of supervisory experience, preferably in a social service facility. * Experience with homeless,mentally-illand substance abuse population preferred. Skills & Competencies * Strong computer skills and knowledge of Microsoft office (e.g.Word, Outlook, Excel, etc.). Knowledge of web-based applications for building maintenance and operations. * Strong written and verbal communication skills. * Strong problem-solving skills and resourcefulness. * Plumbing, heating, carpentry and electrical experience and ability to perform routine repairs. Other * May berequiredtoworka flexible schedule including weekends,holidaysand late evenings. Licenses * Coordinator of Fire Safety and Alarm Systems in Homeless Shelters – F 80 or ability to obtain within three months of employment based on program needs. * Fire Safety Certificate - ability to obtain within six months. * First Aid, CPR, AED - ability to obtain within three months. * Valid Security Guard License. * Valid Driver’s License with clean driving record. * Food Handler certificationa plus. Capabilities * Ability to lift at least 50 pounds and walk, stand, push or pull, climb stairs and laddersfrequently. Bend, carry, goods including furniture,suppliesand equipment. * All programs require field work and use of public transportation.

Responsibilities

The Area Director manages facilities across multiple buildings, ensuring safety, maintenance, and compliance with regulations. They supervise operations staff and collaborate with social services to ensure client safety.