What you shall be doing/responsible for-

• Meet and where possible, exceed client expectations whilst operating within agreed budgets.
• Recruit, induct and train suitable staff ensuring compliance with vetting procedures.
• Maintain numbers of staff at the agreed levels to maintain contract standards.
• Control wage spend in line with agreed budgets set by the Regional Manager and Account Director.
• Monitor client satisfaction and service delivery on a monthly basis, through client meetings, monthly call log/complaints reports.
• Carry out frequent site visits, both random and pre-planned to ensure service delivery is being met, escalating any issues to the relevant Regional Manager.
• Carry out random and pre-planned audits including compliance and quality on a monthly basis.
• To deliver strategies to reduce staff turnover to include induction programme, training, feedback, performance management and personal coaching.
• To oversee the site-based training matrix for all personal to ensure training is delivered
• Ensure that site documentation is maintained and correct.
• Ensure products, equipment and materials are properly stored, used, maintained and ordered with agreed budget.
• Ensure that all Atlas FM personnel follow site rules and maintain a smart appearance.
• Follow the Company grievance and disciplinary procedures.
• Ensure activities are undertaken in line with quality management, health & safety, legal requirements, environmental policies and duty of care.
• Uphold, safeguard and promote the Company’s values and philosophy relating to ethics, integrity and corporate social responsibility.
• Completion of electronic time and attendance

The successful candidate will need to demonstrate the following experience, skills, behaviours necessary to meet the requirements of the role:

• Ability to work well in a busy working environment and communicate effectively with people at all levels
• Ability to communicate effectively with people at all levels
• Able to accurately record data
• Ability to work on own initiative with minimum supervision
• Strong team working ethic and flexible approach
• Analytical skills
• Health & Safety awareness/training
• Strong customer service skills
• IT literate
• Full UK Driving Licenc