REQUIRED SKILLS

• Must have fluent English
• Proven track record within a similar environment
• Demonstrated experience of delivery to the highest standards of customer service
• Excellent interpersonal skills at all levels, including people-management, leadership and both written and verbal communication skills
• Must be proficient in Microsoft Word, Excel etc
• A full clean driving licence

DESIRABLE SKILLS

• Knowledge and experience of the cleaning sector would be a distinct advantage

• Responsible for managing the operation through a team of Supervisors with key responsibility for standards in all aspects of the role
• Client management; meet regularly with all of our clients and ensure requirements are being met
• Deal with any escalations within your region
• Ensure all locations are within budget
• Resourcing for each site
• All site administration including time sheets, ordering, recruitment documentation etc
• Training of staff on site
• Coaching supervisors in terms of staff management
• Support sites in cleaning activity when required
• In conjunction with HR, carry out formal and informal staff meetings as is required
• Travel to other regions or countries may be required from time to time to support business activity
• Manage larger scale cleaning projects if required
• Carry out all health and safety checks on site including risk assessment