Area Manager - Collections - Housing - Collections - X bucket - Kolkata - A at Tata Capital

Kolkata, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Legal Action Recommendation, Portfolio Management, Delinquency Analysis, Customer Communication, Market Trends Analysis, Productivity Management, Team Leadership, Compliance Management, Training and Development, Interdepartmental Communication, Debt Recovery, SLA Management, Customer Satisfaction, MIS Reporting, Performance Monitoring

Industry

Financial Services

Description

Ensure that the NPA's are kept at minimum trigger levels and identify and recommend appropriate legal actions for stress contracts o Manage portfolio movement and control loss for the specific product in the assigned region while ensuring that roll forward rates to higher buckets are kept within defined parameters o Analyse & maintain zero delinquency within required parameters / policies and systems while dealing with delinquent customers, publish MIS and review daily collections, pending cases and expected delinquency o Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates. o Provide effective interdepartmental communication with operations, credit and sales by identifying negative areas and negative profiles., developing systems that meet the local requirements and identifying correct channel partners in synch with the TATA Capital philosophy o Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting high value/ strategic customers o Facilitate competition mapping and market trends by collating information from the market to suggest changes o Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors o Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of collection managers and monthly review of collection officers. o Lead and supervise the collections team for the implementation of a recovery agenda through appropriate training, motivation and deployment strategies o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company.

Responsibilities

The Area Manager is responsible for managing collections and minimizing non-performing assets (NPAs) while ensuring compliance with company policies. They will lead the collections team, monitor performance, and facilitate communication across departments.