ABOUT THE ROLE

The Area Manager is responsible to lead, manage, coach, and inspire the PVH retail and wholesale direct to consumer teams to optimise sales, profitability and maximise location presence through the delivery of exceptional customer service and instore presentation.
You will foster an inclusive workplace culture and support diversity, equality and inclusion initiatives for your team. You will play a pivotal role in driving the day-to-day operations of the stores, developing store leadership, and representing the PVH brand values.
Reporting to the State Manager, this is a full-time permanent role, working for the Calvin Klein, Tommy Hilfiger and Van Heusen retail and wholesale teams across multiple locations on the Gold Coast.

DUTIES & RESPONSIBILITIES

• Embody and champion PVH’s values and leadership behaviours, fostering a high-performance culture and team.
• Provide leadership and operational guidance to the store teams ensuring best practice operations, including training, direct labour management, succession planning, execution of in store activations/initiatives and retail KPI achievement.
• Foster a positive, inclusive and consumer-first culture environment across all teams, aligned with the company’s values and customer service experience.
• Recruit, onboard and mentor store teams to build team capability and bench strength for future growth whilst increasing and ensuring retention.
• Deliver and exceed sales, profit, and KPI budgets / targets across all stores under your control, including all free standing and SIS locations.
• Drive financial accountability across FSS and SIS locations, by managing labour scheduling, payroll budgets, operational expenses and P&L performance in line with budget and latest estimates.
• Analyse weekly, monthly, quarterly and year to date, key KPIs with KEPLER reporting and centre statistics, identifying opportunities for growth and completion of action plans to drive savings and improvements across the channels.
• Conduct both virtual and instore visits to stores, providing leadership and support to the instore teams, ensuring both compliance and operational standards are being adhered too.
• Oversee the coordination of rosters, payroll, and team deployment to maximise productivity while staying within budget.
• Work proactively with brand and logistic teams regarding stock issues including capacity, ranging / stock mix, pricing, markdowns and transfers, to maximise instore sell through.