About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Department Purpose/ Function
The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships, customer experience & to lead the implementation of the customer scope of works (SOW) within Janitorial Services. This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time.
Job Summary
This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

OTHER JOB REQUIREMENTS AND EXPECTATIONS:

• Available to address customer and Partner needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.

SKILLS:

• Business acumen
• Communication Skills: Active listening, verbal, and written communication skills
• Advanced Technology competency
• Managing budgeting & costing
• Expertise in floor-care and cleaning procedures is an asset.
• Process and compliancy driven.
• Superior time management and problem-solving skills.

THE KEY FOCUS AREAS OF THIS ROLE ARE IN MANAGING:

• Customer Experience & Retention
• Communication between United, Customer & Partner
• Performance of our Partners & Cleaners
• Overall Store Operations (Including store budgets, profitability & KPI’s)
• Quality Standards & Audits
• Training
• Cost Management
• Increasing Revenue & Profits per Store and Customer Banners
• United & Customer Processes, Policies & Guidelines
• Support to other Area Managers as required
  Duties and Responsibilities

ADDITIONAL RESPONSIBILITIES:

• Perform daily functions in alignment with company mission, vision, and values.
• Work in compliance with all United, legal & health & safety policies and protocols.
• Protect company assets from damage and misuse.
• Perform other related duties as may be required from time to time.