KEY CUSTOMERS AND COLLABORATORS

• Personal Shoppers, Area Coordinators and OM’s
• Support functions: People Team, Planning, Health and Safety and Project teams
• Customer Service Team Members & Marshalls
• Engineering / Solutions Teams Agency Partners and their representatives
• Stock Availability and Site Services TeamsOcado Logistics Council and Union Representatives

ACCOUNTABILITIES

Safety

• Maintain exceptional health and safety standards, promoting a positive on-site safety culture ensuring SSOWs/Risk Assessment materials for your business unit are fit for purpose are adhered to
• Publish safety briefs and implement sustainable corrective actions when applicable
• Complete detailed adverse event investigations in a timely manner
• Publish Safety awareness material as required
• Review and develop SSOWs and Risk Assessment material

People

• Create and maintain an exceptional employee experience within your team
• Lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values
• Foster our Diversity and Inclusion journey by empowering people and by respecting and appreciating what makes them different
• Help improve the health, safety and wellbeing of your team by actively promoting our wellbeing strategy and associated initiatives
• Be responsible for key people KPIs for your Business Unit including labour turnover and absence %
• Drive the training and coaching of your team, promoting progression and personal development and equipping them with the skills and tools to perform their job to the highest standards
• Deliver the new starter on- boarding experience developing your team and driving retention
• Conduct formal meetings, understanding and applying the relevant policies appropriately
• Actively organise and participate in initiatives encouraging site-wide engagement

Customer and Cost

• Utilise Operational Excellence resources to actively improve end to end performance and enhanced customer performance
• Contribute to and sustain cadence frameworks maintaining standards and generating improvement opportunities
• Find practical and simple solutions to complex problems without sacrificing quality or core functionality
• Lead the pursuit of excellent housekeeping standards by promoting pride in the operation and ownership of the outcomes
• Ensure food safety mechanisms that protect product quality are adhered to
• Provide comprehensive handovers; presenting operating highlights, risks and opportunities

Delivery

• Manage, motivate and support your team members within a time-sensitive and demanding operational environment
• Responsible for the delivery and reporting of specific area KPI metrics Lead in the daily management of pre shift briefings, labour allocation, chairing meetings, addressing friction points, job allocation and communicating with internal and external suppliers

• Communicate effectively with your team to control unexpected events and ensure that the requisite standards of safety, welfare, conduct and process are adhered toWork closely with other support teams including the People Team, Engineering, Facilities and Safety Advisors to achieve site operational targets

SKILLS, EXPERIENCE AND QUALIFICATIONS

The Ideal Candidate will possess:

• Food Safety Level 2
• HACCP Level 2
• AssessnetIOSH Managing Safely