Area Manager Scotland

at  lodge service international

Job Title: Area Manager
Reports to/Line
Manager Regional Manager
Full time/Part time: Full Time
Role Summary:
The Area Manager plays a critical role within our operational structure, providing daily management of Security Operatives and overseeing client relationships within a designated geographical area. This position requires flexibility and responsiveness to operational needs. The Area Manager must be proactive in decision-making, aligning with our values to ensure exceptional service delivery and support our mission to have safer communities to work, rest and play
Responsibilities:
People Management:- · Effectively manage security operatives within the assigned area. · Manage the recruitment and onboarding process, ensuring recruits are screened to BS7858 standards and receive comprehensive induction training. · Conduct regular welfare visits and performance reviews, identifying and addressing any concerns and managing through to resolution. · Provide ongoing training and development for all security operatives, ensuring they have a clear understanding of policies, procedures, and escalation processes. · Handle employee matters related to conduct, performance, competency, or incidents, including health and safety, in accordance with company policies and procedures, maintaining appropriate documentation. · Address employee queries efficiently, including complaints, pay issues, and annual leave. · Maintain a safe working environment, prioritizing health, safety, and wellbeing. · Ensure compliance with all regulatory and legal requirements. Coverage: · Ensure core hour coverage, minimizing dropped shifts and reliance on sub-contractors. · Maintain accurate schedules, Scheduling officers at least four weeks in advance to meet contracted hours. · Proactively manage staffing levels to cover core hours through effective management and recruitment, aiming for 120% of establishment. · Manage annual leave requests within a reasonable timeframe, responding to the officer appropriately whilst maintaining core coverage.
Customer / Service Delivery: · Deliver high-quality service to clients, acting as a trusted partner. · Align service delivery with the key aims of protecting clients and the wider community. · Conduct monthly client visits and meetings to ensure satisfaction. · Proactively address client concerns and maintain high satisfaction levels · Communicate positively with clients, promptly acknowledging and addressing any issues to prevent escalation. Financials: · Deliver on agreed area budgets and targets Compliance: · Ensure that all site related documentation including Assignment Instructions and Risk Assessments, are regularly checked when on site and updated if required. An up to date copy held against location on People Hours. · Maintain a safe working environment and prioritize health and safety · Ensure clear, timely and transparent escalation of any issues, complaints, incidents and accidents through our line management structure. General: · To uphold the company values and ways of working · To maintain own personal development, utilising training and development opportunities. · Undertake any other reasonable duties as requested by the Regional Manager or members of the Lodge Service Senior Leadership Team. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Please refer the Job description for details