Area operation manager at Essar Career Site

, , India -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

0.0

Posted On

12 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Analytical Thinking, Problem Solving, Fleet Management, Operational Planning, Financial Management, Budget Management, Stakeholder Management, Negotiation, ERP Systems, MS Excel, MIS Reporting, Customer Service, Safety Management, Continuous Improvement

Industry

Consumer Services

Description

* Lead and manage day-to-day operations across the assigned area to achieve operational and business targets. * Ensure optimum utilization of manpower, fleet, equipment, and other operational resources. * Monitor operational performance through defined KPIs and implement corrective actions to improve efficiency and productivity. * Manage and mentor Area Supervisors, Operations Executives, and field staff to build a high-performing team. * Ensure compliance with company policies, statutory regulations, safety standards, and operational SOPs. * Coordinate with cross-functional teams including HR, Finance, Maintenance, Procurement, and Customer Service to ensure seamless operations. * Monitor fleet availability, vehicle utilization, maintenance schedules, and operational readiness to minimize downtime. * Drive customer satisfaction by ensuring timely service delivery and prompt resolution of operational issues. * Analyze operational data, prepare MIS reports, and present performance updates to senior management. * Identify operational risks and implement preventive and corrective measures. * Manage operational budgets, control costs, and drive continuous process improvement initiatives. * Support the implementation of new projects, operational expansion, and organizational change initiatives. KEY RESULT AREAS (KRAS) * Operational Efficiency and Productivity * Fleet and Asset Utilization * Customer Satisfaction and Service Delivery * Team Performance and Employee Engagement * Safety, Quality, and Regulatory Compliance * Cost Control and Budget Management * Process Improvement and Operational Excellence * Stakeholder and Vendor Management KEY PERFORMANCE INDICATORS (KPIS) * Achievement of operational targets * Fleet availability and utilization percentage * On-time service delivery * Customer satisfaction score (CSAT) * Reduction in operational downtime * Compliance and audit scores * Budget adherence and cost optimization * Employee productivity and retention * Safety performance (zero major incidents) * Timely submission of MIS and operational reports QUALIFICATIONS * Bachelor's degree in Engineering, Operations Management, Business Administration, Logistics, or a related discipline. * MBA or a postgraduate qualification in Operations Management is preferred. EXPERIENCE * 8–12 years of experience in operations management, logistics, transportation, manufacturing, or a related industry. * Proven experience in leading multi-location operations and managing large field teams. SKILLS & COMPETENCIES * Strong leadership and people management skills. * Excellent planning, analytical, and problem-solving abilities. * Knowledge of fleet management and operational planning. * Financial and budget management skills. * Strong communication, negotiation, and stakeholder management skills. * Proficiency in ERP systems, MS Excel, and MIS reporting. * Ability to manage multiple priorities in a fast-paced operational environment. * Strong focus on customer service, safety, and continuous improvement.

Responsibilities

Lead day-to-day operations across an assigned area to achieve business targets and optimize the utilization of manpower, fleet, and equipment. Manage field teams and coordinate with cross-functional departments to ensure seamless service delivery and regulatory compliance.