JOB OVERVIEW

As a key member of the LKQ UK and Ireland branch management team, the Area Operations Manager is responsible for creating, developing and driving high-performance and operational standards across their branches. These efforts directly support the organisation’s strategic objectives and plans, ensuring that the customer promise is consistently fulfilled.
The Area Operations Manager ensures a seamless customer experience by fostering collaboration, maintaining integrity and exemplifying teamwork. In doing so, they ensure full alignment between sales and operations, contributing to the overall success of the business.

SKILLS AND EXPERIENCE

• Experience leading a successful team
• Ability to work collaboratively across multiple areas
• Experience actively managing a customer pipeline/customer growth
• Have strong negotiation and influences skills that are adaptable to both internal and external stakeholders
• Experience leading change management
• Demonstratable experience advocating company values

• Drive and execute exceptional levels of customer service and operational excellence across the branches
• Full accountability for the P&L, ensuring that each branch team deliver the operational strategy and maintain variable costs. This includes ensuring branches are operating effectively, with the correct controls, measures and inventory management across the area
• Drives improvement in scorecard metrics through strong local accountability.
• Works with the branch, sales and Regional Management teams to identify areas of business growth.
• Manage the payroll, headcount, distribution and controllable operational contribution targets.
• Drive Retail revenue performance.
• Lead, manage, coach and develop the talent within the branch management teams within their area to ensure strong succession pipelines. Ensure the team have the tools and capabilities to execute the business plan and customer promise.
• Drive and ensure collaborative working across operations, retail and sales, in order to optimise productivity and ensure a seamless customer experience.
• Create and sustain an equitable, diverse and inclusive environment where our colleagues can be themselves. Responsible for ensuring the workplace is free from discrimination, harassment and bullying.
• Lead the implementation of new processes, systems and standards, whether physical, cultural or behavioural to ensure continuous improvement within the branch network.
• Be a role model and champion our LKQ Values and act with integrity at all times whilst guiding, motivating and leading your team.
• Promote a safety-first culture, ensuring that safety remains a priority at all times.