Area Service Engineer at Danaher - Canada

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Service, Customer Support, Preventive Maintenance, Technical Troubleshooting, IVD Products, Customer Relationship Management, Field Service Policies, Product Installation, Basic Operation Training, Spare Parts Management, Service Revenue Generation, Advanced Technical Competency, Corrective Actions, Customer Feedback, Consultative Support

Industry

Medical Equipment Manufacturing

Description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Area Service Engineer, is responsible for delivering customer support in terms of technical service at Hyderabad, Telangana APT. This position reports to the State Service Manager and is part of the Service Department, Service Team, APT Team, located in Hyderabad and will be fully remote. working remotely to cover Andhra Pradesh, Telangana- Hyderabad Region. In this role, you will have the opportunity to: 1. Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support. 2. Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner 3. Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards The essential requirements of the job include: Must be an Engineering Graduate with B.E./B.Tech. Degree Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry. Should have advance Technical Competency in one of the Product lines in IVD products. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback. It would be a plus if you also possess previous experience in: Technical field services of IVD products (hardware & SW) with advanced Technical Skills in one product line in IVD Generating Service Revenue Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.

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Responsibilities

The Area Service Engineer is responsible for delivering customer support through technical service, including installation and maintenance of instruments. They ensure timely preventive maintenance and maintain excellent customer relationships.