Area Services Manager at Eaton USA

Delta, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Relations, Technical Excellence, Safety Compliance, Financial Management, Operational Management, Team Development, Problem Solving, Market Analysis, Electrical Systems, Process Improvement, Communication, Inventory Management, Project Management, Sales Strategy, Regulatory Knowledge

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Area Services Manager is responsible for managing the day-to-day field service business and personnel. In addition, this position will support the regional sales force in penetrating the regional markets through control of price and with an emphasis on value and service to the customer. This role covers a diverse portfolio including industrial, commercial, and institutional clients. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Ensure strict compliance with safety policies and regulatory electrical codes. Implement safety programmes, provide necessary safety equipment, and oversee disposal of hazardous materials. Champion a culture of safety through regular field discoveries and training sessions. Business & Financial Management Develop and manage profit plans, forecasts, and budgets. Oversee procurement, inventory management, receivables, and cost control. Participate in commercial reviews and strategic planning to support market growth. Technical Excellence Serve as a technical resource for service operations, offering expert guidance and support. Mentor and provide backup for field personnel, customers, and the sales team. Lead product/process improvement initiatives and share best practices across regions. Coordinate with plants, business units, and outside vendors to procure parts and services. Support multi-national customers and industries through effective teaming across districts. Lead, recruit, and develop a skilled field service team (including Red Seal Electricians and apprentices). Oversee staffing, training, talent assessment, goal setting, performance appraisal, and retention. Foster a culture of safety, continuous improvement, and professional growth. Operational Management Manage and coordinate service programmes to optimise customer service and market penetration. Oversee project completion, ensuring adherence to safety, budget, and timeline requirements. Monitor key performance indicators (KPIs), backlog management, and implement process improvements. Handle escalation procedures and make informed business decisions in a 24/7 service environment. Sales & Customer Relations Act as a sales and marketing agent in conjunction with sales and operations management. Develop and maintain customer relationships, resolve complaints, and support strategic planning. Serve as the primary contact for customers on technical and service-related issues. Grow relationships with municipalities, consultant firms, contractors, and distributors. Post-Secondary Diploma or Degree required, preferably in electrical industry. 5+ years of Supervisory experience leading remote team members. 10 years of experience in a service, sales or engineering role within the electrical industry. Possess and maintain a valid and unrestricted driver's license. Legally authorized to work in the Canada without company sponsorship now and in the future. 10+ years of management experience in a related field. Knowledge of power distribution, control products, as well as field service practices and procedures, employee relations and quality programs. Profit and Loss ledger accountability and financial acumen. Demonstrated ability to develop and maintain customer relationships and resolve complaints. Knowledge of electrical industry safety practices and regulatory electrical codes, standards and permits. Working knowledge of electrical power distribution equipment design, installation and maintenance including medium and low voltage power circuit breakers, metal-clad & enclosed switchgear, protective relaying and control, medium and low voltage control is a key asset. Broad understanding of market channel relationships and processes. Developing and implementing growth plans and conducting competition/ market analysis to drive product development efforts. Experience in the development of incremental business opportunities in the Industrial, Utility, Government, and Institutional markets. We're looking for a candidate who demonstrates strong business acumen, understanding market trends and financial drivers to make informed decisions. You excel at building and maintaining customer relationships, ensuring satisfaction and loyalty. Your leadership skills enable you to motivate and develop teams for high performance, while your focus on operational excellence drives process improvements and problem-solving for better results. A commitment to safety and compliance is essential, as is the ability to adapt to change and embrace new challenges. You are results-oriented, consistently delivering on targets and contributing to business growth. Technical expertise in electrical systems is a key asset, along with clear and effective communication to keep teams and stakeholders aligned. Strong organizational skills and the ability to manage priorities ensure deadlines are met without compromising quality. This posting is for an existing vacancy. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs.

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Responsibilities

The Area Services Manager is responsible for managing the field service business and personnel while supporting the regional sales force. This includes overseeing safety compliance, financial management, technical excellence, and customer relations.