Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title : Area Specialist
Location : Charlotte, NC

ABOUT US

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

JOB SUMMARY

The Area Specialist position provides administrative support for 1-3 Customer Center locations. The Area Specialist is responsible for supporting cash flow activities, employee health & safety, policy compliance, and facility oversight. Additionally, the Area Specialist will provide assistance with HR and Finance related activities in the customer centers. The Area Specialist will report to Area Operations Manager, but assigned responsibilities may support objectives in the Sales, Service, or Operations areas of the office.

Responsibilities

• Coordinate resolution of disputed customer invoices, process portal invoices, manage credit memos, reconcile cash & credit card transactions, and assist with credit worthiness decisions.
• Organize new customer and/or new vendor account set-up and manage customer account changes. Ensure compliance with Goods Received Not Invoiced (GRNI).
• Manage indirect purchasing to ensure Customer Centers are properly resourced (facility services, office equipment, and office & safety supplies).
• Manage phones, process incoming and outgoing mail, and handle all office filing.
• Completing customer/contractor forms/questionnaires and requesting certificate of insurance.
• Manage training calendar and employee engagement events, including ordering catering and supplies.
• Collaborate with local Service Supervisor to coordinate facility maintenance, and ensure employment law and EHS regulatory compliance.

• Work with Finance to manage data for reporting and decision-making. Monitor policy compliance and address any discrepancies immediately.Assist Area Operations Manager and staff with reports, special requests and projects as assigned.

Basic Qualifications

• High school diploma or GED required.
• Bachelor’s Degree in HR, Business Administration, or relevant field or a combination of relevant education and experience required.

• Financial acumen, problem solving, and data analytics skills required for success.Proficiency in MS Office required; proficiency in Salesforce (or other CRM), SAP, ERP and other software systems strongly preferred.

TRAVEL & WORK ARRANGEMENTS/REQUIREMENTS

This position will be based in Charlotte, NC and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

Key Competencies

• Excellent relationship-building and interpersonal skills, including verbal and written communication skills.
• Honest, self-motivated and team oriented.
• Able to work within a team environment and independently.

• Ability to assess customer needs, analyze and interpret data, perform basic equipment performance calculations, and to recommend technical solutionsMust have excellent prioritization and time management skills

• Coordinate resolution of disputed customer invoices, process portal invoices, manage credit memos, reconcile cash & credit card transactions, and assist with credit worthiness decisions.
• Organize new customer and/or new vendor account set-up and manage customer account changes. Ensure compliance with Goods Received Not Invoiced (GRNI).
• Manage indirect purchasing to ensure Customer Centers are properly resourced (facility services, office equipment, and office & safety supplies).
• Manage phones, process incoming and outgoing mail, and handle all office filing.
• Completing customer/contractor forms/questionnaires and requesting certificate of insurance.
• Manage training calendar and employee engagement events, including ordering catering and supplies.
• Collaborate with local Service Supervisor to coordinate facility maintenance, and ensure employment law and EHS regulatory compliance.
• Work with Finance to manage data for reporting and decision-making. Monitor policy compliance and address any discrepancies immediately.Assist Area Operations Manager and staff with reports, special requests and projects as assigned