SURESERVE

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

ROLE OVERVIEW

The primary purpose of this role is to attend sites to prepare comprehensive and accurate specifications and quotes for installation projects, ensuring all details are communicated to relevant stakeholders. The role involves providing support and guidance to engineers during projects and conducting quality inspections upon completion to ensure compliance.
You will promote the importance of quality work and professional attitudes, fostering an environment that encourages employee development, good relations, team building, and adherence to quality standards.

KEY RESPONSIBILITIES

• Specification and Quoting: Prepare detailed and accurate specifications for installations following site visits, ensuring client needs are met within legislative boundaries.
• Procurement: Order all necessary parts and subcontracted services for confirmed installations, ensuring timely availability and delivery.
• Communication and Support: Relay installation details to all relevant parties, providing both on-site and off-site support and guidance to engineers to ensure compliance with business quotes.
• Operational Management: Manage the day-to-day operations of operatives, providing technical support, encouragement, and training to ensure the completion of an agreed number of jobs per week.
• Client Relations: Serve as a key contact for clients, assisting in developing relationships and resolving problematic jobs. Attend and facilitate the resolution of customer complaints, including site visits and providing technical overviews, ensuring professional representation of the company.
• Quality and Professionalism: Promote the importance of quality work and professional attitudes, fostering an environment that supports employee development, good relations, team building, and quality standards.
• Follow-Up: Address recalls after an engineer has attended a property more than twice, providing management with details of the work and suggestions for preventative measures or training needs.
• Compliance: Ensure client contractual and specific requirements are met and, where possible, exceeded.
• Communication: Convey company procedures and client requirements to operatives through daily contact and structured monthly Toolbox Talks.
• Training and Support: Assist the Head of Region and Install Manager with training requirements and technical support for both existing engineers and new starters.
• Competency Management: Work closely with the SHEQ team to champion the Aaron Services Group Competency Scheme, ensuring updates and changes are effectively communicated to engineers, maintaining records, and identifying training needs.
• Quality and Safety Audits: Conduct quality checks and health and safety audits to a predetermined target volume, communicating outcomes and completing reports for client meetings.
• Role Coverage: Cover the roles of Install Manager and other install supervisors as needed.
• Disciplinary and Grievance Processes: Assist in investigations related to disciplinary and grievance situations.
• Professional Development: Maintain personal and professional development to meet job demands, participate in training activities, and support staff development and training.
• Information Cascade: Ensure relevant staff receive all technical information known or obtained in the future.
• Health and Safety Compliance: Adhere to all health and safety requirements and legislation, including risk assessments and fire safety, during work.
• Policy Adherence: Carry out responsibilities in accordance with the company’s Health and Safety Policy and ensure compliance with all company standards, policies, and procedures.
• Additional Duties: Perform other duties, training, and work hours as reasonably required, consistent with the general level of responsibility of the job.