Are you a food, beverage, or dairy manufacturing/plant sanitation expert with the ability to drive results for a global Fortune 500 Company? Join Ecolab’s industry leading Food & Beverage team as an Area Technical Support Coordinator. We are increasing food safety and product quality, enhancing sustainability and boosting operational efficiency. We provide cleaning and sanitation solutions to food, beverage, and dairy manufacturing environments through a dual focus on sales and technical service/consultation to new and existing customers. As strong business partners, Ecolab works with customers to develop sanitation plans and programs, evaluate processes and procedures, troubleshoot technical issues and identify and implement operational efficiencies.
The Area Technical Support Coordinator (ATSC) for will provide value-added technical support to F&B customers and field sales associates. The ATSC will be required to troubleshoot and provide escalated assistance and support regarding complex customer sanitation issues that are unusual or beyond the normal scope of Account Managers and District Managers.

MINIMUM QUALIFICATIONS:

• High school diploma, post-secondary degree or advanced diploma in Microbiology, Engineering, Dairy/Food Science or related field of study is preferred.
• 5 years’ experience in food & beverage manufacturing in a technical support role.
• Able to lift and carry 50lbs
• Valid driver’s license and acceptable motor vehicle record.
• Willingness and ability to work varying hours.
• Willingness and ability to travel throughout the geographic territory.
• Able to travel to the US for training/meetings
• No Immigration Sponsorship is available for this opportunity

PREFERRED QUALIFICATIONS:

• Excellent interpersonal and communication skills.
• Strong written communication skills, able to prepare effective and concise Executive Summary Reports, Excel spreadsheets, and recommendations to customers.
• Strong problem solving skills with the ability to understand what the customer needs.
• Good organization skills with a high attention to details.
• Creativity and adaptability; analytical with a strong attention to details.
• Strong computer skills.
• Proven ability to work in a fast-paced, multi-tasking work environment. Ability to prioritize multiple projects and to adapt to changing priorities
• General mechanical ability
• Bilingual, English / French, is an asset

• Train Account Managers and customers in technical applications of Ecolab Food & Beverage products, programs and systems.
• Provide technical support related to the following areas: operational savings, troubleshooting of problems, plant startups, in-plant training and audits of customers operations.
• Provide counsel and complex problem solving to Food & Beverage customers, concerning products and equipment as well as total plant quality programs and related issues.
• Communicate to the sales force, sales staff and management, techniques and information regarding products, services, equipment and procedures.
• Prepare reports detailing the recommendations that are made to customers or F&B associates.
• Plan and manage within given budget parameters development of programs for improved sanitation or related products, procedures and services.
• Perform field testing of new products or procedures.
• Provide recommendations related to safety standards and protocol.