ARM Executive at Marcura

, , India -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Skills, Communication Skills, Time Management, Office Software, Phone Systems, Remote Working, Virtual Collaborating

Industry

Software Development

Description

The role provides support to ARM management to handle daily responsibilities that fall within the department’s mandate. It includes operational and administrative functions at the executive level that ensures smooth processing of key agency related requirements. Qualifications and Education : Graduate shipping related qualification. Work Experience: Must have 1+ year in a shipping agency (tramp). 2+ year in the operations department at a shipping agency. Skills and Knowledge : Good to have experience in handling external/internal issues to perform work successfully. Must have minimum customer service/phone skills Good communication skills spoken and written Must have a clear understanding of the time management Familiarity with office software and phone systems Must have experience from remote working or collaborating virtually. Job Responsibilities : Explain the principal responsibilities that the job must achieve. Each responsibility statement should explain what is being done, why it must be done and the targeted key results to achieve it. For example, develop and recommend (WHAT IS DONE) sales and revenue budgets in order to meet the planned growth (WHY) by understanding the external environment and internal business direction (HOW). Establish an effective and productive communication with the ship agencies/vendors as per the allotted Key Performance Indicators (KPI’s) in accordance with the Customer Specific Instructions (CSI). Attend daily agency/vendor related issues as per allotted list. The task includes monitoring of the dedicated mailboxes within a service-level agreement (SLA) as well as maintain all records of the tasks assigned. Support Assistant Manager / Team Leader in analyzes of agency’s needs. Contributes to team effort by accomplishing related results as needed. Help build strong relationship with the agencies. Must always be on hand and ready to perform additional related tasks assigned in the capacity as executive. NO: Category Winning Behaviour (Competency) Target Level ABCD Core Company Values Customer Centricity C Core Company Values Compliance Focus C Core Company Values Data & Digital Orientation D Core Company Values Drive for Excellence C Job Specific Competencies Select only 4 additional job specific competencies, add the title in the appropriate box and detail the correct target level. Refer to the Marcura Winning Behaviours and Competencies Framework document. Job Specific Attention to Detail & Quality C Job Specific Deliver Cosistency D Job Specific Self Improvement C Job Specific Collaboration C

Responsibilities

The role involves supporting ARM management with daily operational and administrative functions at the executive level to ensure smooth processing of key agency requirements. Key tasks include establishing effective communication with ship agencies/vendors, monitoring mailboxes within SLAs, maintaining records, and supporting management analysis.