POSITION OVERVIEW:

As an Armed Access Control Specialist, you will be responsible for staffing a client’s gatehouse, answering the gatehouse phone, controlling access to the site, and solving the various security, access control, and customer service challenges that arise.
As the first and last interaction that many of our client’s customers, residents, and employees have upon entering the site, the care with which you perform your duties will significantly affect the success of our company and client.
This job is perfect for someone who is friendly and attentive, has excellent verbal skills, and a passion for customer service. Each day will be a little different, and you will have the opportunity to make a difference by putting a smile on someone’s face through friendly gestures, solving their access control problems, and keeping them safe by observing and reporting any potential security risks. The job duties may also include the handling of payment systems, accepting cash, monitoring cameras, entering data into visitor management systems, writing professional reports, and minor troubleshooting of gate systems.

PHYSICAL REQUIREMENTS:

Ability to stand, walk and patrol for extended periods of time if needed.
Ability to greet every car that enters the property promptly and cheerfully

Standing and greeting all persons entering the property with a smile.
Collecting fees from persons entering the property as prescribed by your specific site.
Answering telephone calls, providing excellent customer service, solving problems, and assisting residents or clients with basic tasks and functions.
Issuing passes and ensuring all persons entering have proper credentials or passes to be on the property.
Notifying clients and residents when visitors and contractors arrive on the property.