ABOUT US

We work with some of the UK’s largest fleets and insurance companies, supporting drivers after road incidents from our Huddersfield contact centre. With a repair network of more than 600 repairers across the UK, we manage the process from start to finish, ensuring every driver is back on the road quickly and safely

ABOUT THE ROLE

We’re looking for a Customer Service Advisor to join our Huddersfield team and play a key role in supporting customers and clients through their vehicle repair journey. If you thrive in a fast-paced environment, enjoy problem-solving and pride yourself on delivering excellent service, we’d love to hear from you.

WHAT YOU’LL BE DOING

• Managing vehicle claims end-to-end, from repair instruction through to completion.
• Handling inbound and outbound calls with customers, clients, third parties, and repairers.
• Recording and updating claim details using Avant Group’s bespoke software.
• Taking ownership of your caseload, ensuring claims progress in line with KPIs and targets.
• Keeping all stakeholders fully informed with accurate and detailed updates.
• Meeting and exceeding agreed service levels.