EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Business, Event Management, Marketing, Communications, Business required.
• 2 years of experience in a professional business environment required.
• Med Device experience preferred.

KNOWLEDGE AND SKILL REQUIREMENTS/SPECIALIZED COURSES AND/OR TRAINING:

• Ability to form and maintain relationships.
• Excellent verbal, written, analytical, project, organizational and interpersonal skills. Strong follow through skills are important.
• Ability to work independently and within a team.
• Ability to work comfortably at all levels within the organization up to the senior management level.
• Excellent communication and customer service skills.
• Excellent attention to detail, proofreading and organizational skills.
• Ability to handle multiple priorities and tasks simultaneously while meeting deadlines.
• Understanding of Arthrex corporate culture and company philosophy.

MACHINE, TOOLS, AND/OR EQUIPMENT SKILLS:

• Strong proficiency in MS Office, fax machine, laser printer, scanner, copier, telephone.

• Represent the face of the customer, establishing and maintaining relationships with physicians.
• Provide general office support as needed for the AX team (phone support, correspondence, meeting planning, scheduling, travel coordination, filing, etc.)
• Lead preparatory phone calls after a visit is established to Naples and before the customer arrives in order to finalize pre-visit information and agendas.
• Provide personnel introductions between the customer, sales, and business units within Arthrex.
• Assist with championing physicians’ and employees’ perspectives within the customer journey, actively seeking feedback from both for alignment.
• Support further development, marketing, implementation, communications and sales support for enhancing the customer experience.
• Work closely with product management, medical education, compliance and legal, sales, Innovation and other departments with communicating information or needs from the AX team.
• Liaison with agency owners, managers, and sales representatives for department information
• Post visit, assist with designing guest follow up, providing the customer, representatives and managers with whom the customer met with, discussions and action plan.
• Support and assist with project management
• Manage strategic planning operations for Healthcare Leadership and ASC-X experiences
• Support promotional activities through the press, sales force, and alternate distribution channels.
• Assist with generating and organizing quarterly newsletter.
• Collect, analyze, and present metrics regarding the HCP onsite activities and overall experience
• Organization of team building events, support in presentations preparation and other ad-hoc assignments.
• Manages single-day visits
• Leads NEO & Rep Training Tours
• Required to present to groups regularly
• Regularly Plans and Coordinates visits with Senior Executives
• Assists in the creation of marketing materials and educational resources
• Some travel may be required for certain sales and/or surgeon meetings (approximately 10%).