WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• Proven years of relevant experience in live entertainment, music, events, or a related administrative or coordination role.
• A passion for live music and an interest in building relationships within the music industry.
• Excellent organizational and time-management skills with an ability to juggle multiple priorities.
• Strong verbal and written communication skills; confident engaging with both internal teams and external clients.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with Salesforce or other CRM tools is a plus.
• Comfortable handling data, reporting stats, and using logic to help inform decisions.
• Self-motivated and eager to learn, with a proactive approach to problem-solving.
• Able to work in a fast-paced environment and maintain professionalism under pressure.

THE ROLE

The Artist & Promoter Relations Coordinator supports the Artist & Promoter Relations team in delivering best-in-class service to some of the most exciting artists, agents, labels, and promoters in the UK and Ireland. This role is ideal for someone passionate about live music and eager to build a career in the live entertainment or ticketing industry.
You’ll play a critical support role in tour planning, ticketing coordination, campaign reporting, and stakeholder communication. Working closely with senior team members and cross-functional partners, you’ll help ensure tours run smoothly from announcement through to final onsales, while learning the intricacies of the artist and promoter landscape.

WHAT YOU WILL BE DOING

• Assist in collating and organising tour-level information such as tour names, routing, schedules, presale mechanics, ticket limits, and unique code requirements.
• Act as a liaison between agents, promoters, labels, and internal Ticketmaster teams to ensure timely communication and delivery of required assets (e.g. copy for mailers, landing page needs).
• Distribute key information to clients such as tour links, view stats, presale performance data, and queue counts — helping promoters and agents make informed decisions.
• Track ticketing performance metrics (e.g., onsale traffic, sell-through rates) and escalate any trends that may require attention (e.g. high demand or low inventory).
• Assist in the coordination of presale and onsale campaigns, ensuring key stakeholders have access to appropriate resources and timelines.
• Maintain internal documentation and trackers to ensure all stakeholders are aligned on event setup details and client expectations.
• Shadow senior team members to learn about Ticketmaster Music’s product suite
• Support the team with the preparation of internal and external presentations, reports, and weekly status updates.
• Monitor incoming requests from artists, managers, and promoters, escalating to the appropriate contact within the business as needed.
• Contribute to the maintenance of a region-level pipeline of local information including TM offers/products/services in discussion, to be reported on a weekly basis;
• Contribute to a positive, artist-first culture while representing Ticketmaster professionally in all communications.