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ASC Patient Access Ambassador at Northbay

Vacaville, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

30.18

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Greeting, Customer Service, Information Recording, Issue Resolution, Financial Collection, Professionalism, Empathy, Confidentiality, Oral Communication, Written Communication, Medical Terminology, Insurance Differentiation, Claims Processing Knowledge

Industry

Hospitals and Health Care

Description

Warmly greets and welcomes patients, responds to their questions and guides them to appropriate service locations throughout the ASC. Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled. Responds expeditiously in a professional and concerned manner to patient information inquiries and directs visitors to the appropriate individual or area. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to the business office manager as appropriate. Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Responsibilities

The Ambassador warmly greets and welcomes patients, responds to inquiries, and guides them to appropriate service locations within the ASC while ensuring accurate demographic and payer information is recorded. This role also involves expeditiously resolving patient issues, directing visitors, and compassionately collecting patient deposits and co-payments.