HARBOUR TOW, QUEENSLAND | FULL-TIME | HIGH-VOLUME FLAGSHIP ENVIRONMENT

Valiram is growing, and so can your career!
Are you an experienced Store Manager or high-performing 2IC looking for your next challenge? This is your opportunity to step into a dynamic leadership role with one of the world’s most iconic brands—Victoria’s Secret.
We’re looking for a Customer Experience Manager (2IC) to partner with our Store Manager in leading one of our high-volume, customer-obsessed Valiram stores.
This is not your standard ASM role—it’s a complex, multi-faceted leadership opportunity where your operational expertise, commercial acumen, and people-first leadership will make a real impact.

As the Customer Experience Manager, you’ll be the right hand to the Store Manager, driving:

• Team Leadership & Development: Coach, inspire, and grow a high-performing team that delivers world-class service.
• Operational Excellence: Ensure smooth day-to-day operations, manage inventory, and maintain exceptional visual and operational standards.
• Commercial Results: Maximise sales, control costs, manage KPIs, and contribute to P&L outcomes.
• Customer Experience: Champion a culture where every interaction delights and builds loyalty

As the Customer Experience Manager, you’ll be the right hand to the Store Manager, driving:

• Team Leadership & Development: Coach, inspire, and grow a high-performing team that delivers world-class service.
• Operational Excellence: Ensure smooth day-to-day operations, manage inventory, and maintain exceptional visual and operational standards.
• Commercial Results: Maximise sales, control costs, manage KPIs, and contribute to P&L outcomes.
• Customer Experience: Champion a culture where every interaction delights and builds loyalty.