ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Assertive Outreach Support Worker
Location: Balga, WA
Part Time – 35 hours per week
Max-Term Contract – Until July 2026
Why this role matters
The Salvation Army Australia’s Homelessness Stream provides high-quality, person-centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.
The primary purpose of the role
The Wanneroo Engagement and Assessment Team (WEAT) aims to provide assistance and support to the most vulnerable members of the community, primarily those who are rough sleeping or experiencing homelessness. WEAT is a mixed model, providing walk-in services (static location points) and an assertive outreach service operating within the City of Wanneroo and peripheral local councils, providing placed-based support, meeting rough sleepers where they are residing.
The role of the Assertive Outreach Support Worker (AOSW) is to engage with individuals and/or families who are experiencing homelessness or at imminent risk of homelessness and assess their immediate needs.
This positions operating hours 7am-2:30pm Monday-Friday located at Balga Salvation Army with salary and conditions are in accordance with the SCHADS award, level 4.

You will successfully

• Operate within a strengths-based, trauma-informed and person-centred approach, promoting the need for individualised support, self-determination and holistic care.
• To provide support consistent with evidence-based homelessness responses and TSA’s Policies and procedure, including the case management support of individuals and families.
• Undertake risk assessments and needs identification in an outreach setting, utilising approved service tools and documents.
• Provision of transport for individuals, where appropriate, in-line with TSA Policies/Procedures and Guidelines.
• Support implementation of the Homelessness Stream Model of Care that underpins services across the country and defines expectations and standards for those we serve, our partners and allies, and the Australian community.

You will have (Requisite Skills & Qualifications)

• Diploma in Community Services or related discipline; and,
• Practical experience in welfare service delivery, as specified in the award description.
• Or, significant experience of 5 or more years in Homelessness Services
• Current Senior First Aid Certificate.
• Current driver’s license.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Please refer the Job description for details