Manage Clinical Assessment Centre sessions, including remote delivery requirements.
Lead, develop, motivate, manage and retain quality staff who are capable of ensuring the delivery of service requirements, including clinical and non-clinical support roles.
Day to day resource management to ensure efficient delivery of all assigned functional assessments, including remote delivery within the scope of the Assessment Centre, maintaining close working relationships and managerial support in delivering a service to claimants.
Manage individuals’ performance through the use of the HAAS Performance Excellence Framework ensuring that staff are exceeding their minimum performance targets, completing regular performance and development reviews, observations, coaching and personal development.
Provide the Head of Operations with regular reporting of performance in accordance with Ingeus requirements.
Ensure staff feel engaged and supported, through reviews, regular feedback and action plans based on an individual and team balanced scorecard approach
Apply continuous improvement methodology to improve the delivery of services, considering the engagement of clinicians, non-clinical support teams, and the claimant journey.
Effective communication with teams, local partners, DWP, other Delivery Managers and functions.
Contributing to best practice sharing through shared resources, skills, know-how and expertise
Ensure the Assessment Centre has sufficient trained onsite First Aid, H&S and Fire Marshal resource.
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