At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Temporary Full-Time until 30 June 2028
• Location: Parramatta (Hybrid role)
• Benefits include Flex time and other government benefits
• Competitive salary ranging from $113,574 to $125,720 plus super and annual leave loading

ABOUT THE ROLE

Rewarding opportunity to be a part of a team that supports schools and students in providing essential services and support. The role will:

• Identify, appraise and advise on child protection issues and response options to facilitate appropriate referral pathways for students and/or families at risk of harm or in need of assistance.
• Some roles may require attendance at schools or conferences to present professional learning to school staff.
• Undertake assessments, provide advice in areas of child protection and wellbeing to schools
• Maintain accurate records of reports received via the Child Wellbeing Units electronic reporting system
• Provide appropriate referral pathways for students and their families in response to reports received into the Contact Centre, via phone or electronic reporting.
• Provide advice to the Child Wellbeing Units management on critical issues
• Work with management, customers, community partners and other government organisations to improve service delivery.

This role works within an inbound contact centre and it functions on a roster basis. Successful candidates need to be comfortable working in a contact centre environment. The Child Wellbeing Unit hours of operation are from 8:30am to 5:30pm Monday to Friday.
For further information please click here to view the role description

ESSENTIAL REQUIREMENTS OF THE ROLE

• Hold a valid clearance to work with children (Working with Children Check)
• Demonstrated understanding of and commitment to the value of public education

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements of the role and answering the targeted questions:

• Describe a time when you managed a child protection matter and applied the relevant legalisation? What did you do and what solutions did you provide to resolve the concerns? (400 words max