Assessment Officer - Talent Pool (Expression of Interest) at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaints management, Customer service, Analytical skills, Information assessment, Communication, Stakeholder engagement, Regulatory compliance, Judgement, Prioritization, Cultural capability

Industry

Government Administration

Description

TALENT POOL - Expression of Interest Position Title: Assessment Officer Grade: Clerk Grade 5/6 Division: Intake, Triage and Assessment Location: Health Care Complaints Commission Position Type: Temporary Opportunities (Talent Pool) Start Date: As vacancies arise – to be negotiated End Date: Temporary – Up to 12 Months Closing Date: Applications will be assessed on a rolling basis. The Opportunity Our head office is based in Sydney on the lands of the Gadigal people of the Eora Nation, and our work extends across New South Wales including regional and remote communities such as Broken Hill and Wilcannia on Barkindji Country, and Dubbo and Orange on Wiradjuri Country. We work with diverse communities across NSW, including Aboriginal communities, and recognise the importance of cultural capability and lived experience in delivering fair and effective outcomes. We value the perspectives Aboriginal and Torres Strait Islander peoples bring to this work. The Health Care Complaints Commission is establishing a talent pool for Assessment Officer roles to support temporary resourcing needs within the Assessments Branch. This is an opportunity to work at the initial stage of the complaints process, assessing matters and contributing to outcomes that support the safety and quality of health services. As part of this talent pool approach, candidates will be assessed once and considered for multiple opportunities as they arise, providing a more flexible and streamlined pathway into the Commission. The Role Assessment Officers are responsible for the timely assessment and management of complaints received by the Commission. You will analyse information, prepare assessment plans, and support complainants and stakeholders to understand the assessment process. For further information please view the Role Description. Talent Pool This recruitment will be used to create a talent pool for temporary opportunities (up to 12 months) of the same classification that may become available over the next 18 months. Applications will be assessed progressively, with candidates moving through: A short work-based task; and A suitability interview Candidates will be assessed once for the HCCC talent pool and may be considered for opportunities as they become available. About You You will bring: • Experience in a complaints, customer service, regulatory or similar environment • Strong analytical skills and the ability to interpret and assess information • Sound judgement and the ability to manage competing priorities • Strong communication skills, with the ability to explain processes clearly to a range of stakeholders • The ability to engage with people from diverse backgrounds, including those experiencing challenging situations • A collaborative and professional approach Essential Requirements Relevant qualifications and/or experience in a related field Inclusion and Diversity The Health Care Complaints Commission is committed to building a diverse, inclusive and culturally safe workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people of all genders, ages, identities and experiences. We recognise the importance of cultural capability in our work and are committed to ensuring our workforce reflects the communities we serve. Workplace adjustments are available on request. How to Apply Please submit your application via I Work for NSW, including: An up-to-date resume (maximum 5 pages) A cover letter (maximum 2 pages) outlining your interest and suitability Accessible application options We recognise that people bring different experiences and ways of demonstrating their skills. If you would prefer an alternative approach, we are happy to support options such as: • having a conversation with us about your experience • receiving support to help prepare your application Please contact People & Culture to discuss what would work best for you. Contact for Further Information For more details about the role, please contact: Antony Whitehouse, Manager Intake and Triage Email: AWhitehouse@hccc.nsw.gov.au Closing Date: 10.00am 30 June 2026

Responsibilities

Assessment Officers are responsible for the timely analysis and management of complaints received by the Commission. They prepare assessment plans and support stakeholders in understanding the complaints process.