Assessment Support Officer - Talent Pool at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Complaint Management, Stakeholder Communication, Case Assessment, Organizational Skills, Prioritization, Written Communication, Verbal Communication, Objective Judgment, Empathy, Regulatory Compliance, Decision-making Support

Industry

Government Administration

Description

TALENT POOL Position Title: Assessment Support Officer Grade: Clerk Grade 3/4 Division: Intake, Triage and Assessment Location: Health Care Complaints Commission Position Type: Temporary Opportunities (Talent Pool) Start Date: As vacancies arise – to be negotiated End Date: 10.00am, Monday 6 July Closing Date: Applications will be assessed progressively following closing. About the Health Care Complaints Commission The Health Care Complaints Commission (HCCC) is an independent statutory body established under the Health Care Complaints Act 1993. The Commission plays a central role in protecting the health and safety of the community by managing complaints about health service providers in New South Wales. The HCCC works across the full spectrum of health services including public and private health organisations, registered and non-registered practitioners, and allied health providers. Working within a complex co-regulatory environment, the Commission contributes to maintaining the integrity, safety and quality of the NSW health system. The Opportunity Our office is based in Sydney on the lands of the Gadigal people of the Eora Nation, and our work extends across communities throughout New South Wales, including regional, rural and remote areas. We work with diverse communities across NSW, including Aboriginal communities, and recognise the importance of cultural capability and lived experience in delivering fair and effective outcomes. We are committed to building a workforce that reflects the diversity of the communities we serve. The Health Care Complaints Commission is establishing a talent pool for Assessment Support Officer roles to support temporary and ongoing resourcing needs within the Assessments Branch. This is an opportunity to contribute to the management of complaints within a complex regulatory environment focused on protecting the health and safety of the community. Assessment Support Officers play a key role in the effective and timely management of complaints received by the Commission. They provide administrative support for matters suitable for immediate assessment (upfront assessments) and assist with preliminary enquiries, including obtaining essential particulars to ensure each complaint is complete and ready to progress to complex assessment. For further information please view the Role Description. Talent Pool This recruitment will be used to create a talent pool for temporary and ongoing opportunities of the same classification that may become available over the next 18 months. Applications will be assessed progressively through a comparative assessment process, with candidates moving through one or more assessment activities, which may include: a work-based assessment task; and/or a suitability interview Candidates assessed as suitable through the talent pool process may be considered for future opportunities as they arise. About You You will be: Driven and motivated, with experience supporting high‑level, high‑volume decision‑making forums Confident and exercising sound judgement, able to demonstrate empathy while remaining objective and impartial A strong and adaptable communicator, with excellent written and verbal communication skills and the ability to tailor your approach to diverse stakeholders Committed to excellence, with proven organisational skills and the ability to effectively prioritise competing tasks Essential Requirements Relevant qualifications and/or equivalent experience in a related field are desirable but not essential. The HCCC has a unique and critical part to play in maintaining the integrity of the NSW health system. As such, all employees are expected to carry out their duties in an honest, ethical and professional manner, consistent with the values and code of conduct of the HCCC and NSW public sector. Inclusion and Diversity The Health Care Complaints Commission is committed to building a diverse, inclusive and culturally safe workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people of all genders, ages, identities and experiences. We recognise the importance of cultural capability in our work and are committed to ensuring our workforce reflects the communities we serve. How to Apply Accessible application options We recognise that people bring different experiences and ways of demonstrating their skills and capabilities. We are committed to providing an inclusive and accessible recruitment process and encourage candidates to contact People & Culture to discuss any support or reasonable adjustments that may assist throughout the application or assessment process. This may include adjustments to assessment activities, additional support during the recruitment process, or alternative ways for candidates to demonstrate their experience and capabilities. Please contact People & Culture at people@hccc.nsw.gov.au to discuss available support options. Please submit your application via IWorkforNSW, including: An up-to-date resume (maximum 5 pages) A cover letter (maximum 2 pages) outlining your interest and suitability Contact for Further Information For more details about the role, please contact: Danika De Palo, Senior Regulatory Coordinator Email: ddepalo@hccc.nsw.gov.au Closing Date: 10.00am Monday 6 July 2026

Responsibilities

Provide administrative support for the management of health care complaints and conduct preliminary enquiries to ensure cases are complete. Assist in the effective and timely progression of complaints within a complex regulatory environment.