REQUIREMENTS

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate’s degree/Bachelor’s degree OR 4 years of applicable cumulative job specific experience required.

WHY JOIN OUR TEAM

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

RESPONSIBILITIES

As a member of the Service Asset and Configuration Management team, the Asset and Configuration Management Specialist plays a crucial role in our operational excellence strategy and supports the organization’s asset and configuration management processes, services and capabilities. Leverage your experience to partner with cross-functional ITSM and technical professionals to continuously improve critical foundational solutions across the Ascension IT landscape.

RESPONSIBILITIES

• Support and maintain the Service, Asset and Configuration Management Strategy and Roadmap based on business, service and operational customers needs and strategies
• Run impactful reports for stakeholders to leverage in making of key decisions
• Drive systematic organizational improvements linked to the strategic aims as defined in the System IT Strategy
• Oversee AMDB/CMDB support services, to include requests to provision and deprovision CI’s and assets, and regular maintenance work such as CI discovery, identification and control, status accounting and reporting
• Build relationships with other ITIL process areas, applicable tool owners and stakeholders to understand business objectives, data structure, and how CMDB and Asset Management processes will best support the enterprise and process specific objectives
• Facilitate communication and engage business and IT management to support SACM efforts and value proposition
• Continually improve process execution using automated means wherever possible and clearly document responsibilities and expectations of Service Owners or other stakeholders where manual maintenance is necessary
• Facilitate SACM annual maturity assessments
• Review critical incident outage resolution results and responses and dispositions of failed changes due to Configuration Management System (CMS) related issues
• Reviews and approves all changes to the CMS application and/or infrastructure where applicable
• Reviews significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Collaborate with ServiceNow platform management team to support integration points such as Ascension Data lake, financial systems, IT Service Continuity systems, SolarWinds and capacity planning for the ServiceNow platform
• Reviews and publishes configuration management reporting
• Support asset and configuration management system testing activities
• Recommend cost-effective hardware/software solutions
• Coordinate with IT Staff to resolve data errors reported by stakeholders