Asset Coordinator Operations Manager at Lexmark

Cebu, Isabela, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Data Analysis, Process Improvement, Performance Metrics, Customer Service, Team Leadership, Budget Management, Training, Project Management, Escalation Management, Governance, Strategic Planning, Communication, Problem Solving, Root Cause Analysis, Collaboration

Industry

IT Services and IT Consulting

Description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Responsibilities : JOB PURPOSE/MISSION/SUMMARY: Under the general supervision of the Second Line Operations Manager, the Operations Manager runs the day-to-day operations of his assigned business unit(s), ensures smooth operation within the boundaries of his KPI’s of various processes that contribute to the delivery of the services responsible for. Finds ways to make the company more productive and cost effective by providing effective methods in its business operations. KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: OPERATIONS EXECUTION Supports the Global Execution Lead and Site Process Lead in defining performance metrics and business governance, develops and implements strategies and tactics that continuously improve performance in the delivery of customer requirements, business targets Executes and manages the day to day work order management operational activities Manages and drives resolution of customer and partner escalations Governs the operational KPI and reviews internally and to stakeholders Analyzes data and performs root cause analysis and corrective action of issues, identifying top pain points Drives process improvement projects in collaboration with the process team Supports and develops the people in the organization CONTINUOUS IMPROVEMENT Supports the process team in continuous improvement initiatives Brings process efficiency opportunities to the process team Implements processes as defined by the process team Works closely with the Operations Manager of the other sub-processes and other GBS end-to-end teams Recommends reporting enhancements to better support the operations Analyzes STRATEGIC PROJECTS Supports new strategic projects Participates in UAT sessions Manages adoption of new strategic projects by the team Provides relevant data and information in support of strategic projects, as required OTHER RELATIVE DUTIES ASSIGNED Provides training to employees, as needed Handles stretch assignments that vary in duration, scope, and reporting relationship, that may result in acquiring new skills and work experience. Others, as assigned OTHER OPERATIONAL RESPONSIBILITIES Work environment - provides a work environment that engenders positive energy, creativity and teamwork amongst employees, ensuring safety in the workplace. Institute rules – manages staff in accordance with company rules and procedures. Establishes departmental rules and procedures and creates work schedules that ensure achievement of departmental key objectives. Performance management – executes performance management process in accordance with Lexmark and department policies. Develops organizational capability looking at structure and competency of staff. Operational effectiveness – manages day to day operations to ensure quality output up to the standards of the company. Plans, manages and maintains systems and procedures for operating effectively and with efficiency. Organizational leadership - conducts continual analysis and evaluation of strategic information. Play sa significant role in long-term planning, including an initiative geared toward operational excellence. Communication – facilitates internal and interdepartmental communication. Provides meaningful reporting to senior management in a timely and effective manner. Financial management – manages department’s budget according to establish budget controls. Recruiter - responsible for hiring, training and coaching employees. Other assigned duties relative to the job. How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, click here. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com.

Responsibilities

The Operations Manager oversees day-to-day operations of assigned business units, ensuring smooth operations and adherence to KPIs. They drive process improvements and manage customer escalations while supporting the development of team members.