Asset Protection Specialist at HM Group

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

22.5

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loss prevention, Security procedures, Customer service, Conflict de-escalation, CCTV monitoring, Safety compliance, Risk identification, Access control, Retail operations, Communication skills, Inventory protection, Incident reporting, Team collaboration, Professionalism

Industry

Retail

Description

Job Description As a Full-time Asset Protection Specialist, your main focus is to help deliver an excellent customer experience while promoting a strong culture of safety, security, and loss prevention within an assigned H&M store. This role provides a highly visible presence in the store, helping deter theft, support store operations, and maintain a safe environment for customers and employees. The Asset Protection Specialist also acts as a resource on loss trends, security procedures, and organized retail crime (ORC), partnering closely with Store Leadership and the Security Function. This on-site role is based out of the Queens Center Mall - 90-15 Queens Blvd, Elmhurst, NY 11373 A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Experience & Presence: Maintain a welcoming and professional presence at store entrances and on the sales floor, engaging customers to support a positive experience Act as a visible representative of H&M, balancing strong customer service with awareness of store activity Greet customers as an H&M representative, promoting strong customer service while serving as a visible deterrent to theft Respond calmly to security alarms, verifying purchases in a polite and professional manner verifying purchases or reviewing bags in accordance with company guidelines Safety, Risk & Compliance: Perform regular safety and security checks, identifying risks and communicating hazards to store leadership Support ongoing compliance routines, including sensor audits and adherence to company policies and procedures Complete routine checks of security equipment and escalate any issues promptly to the Security Team Store Operations & Team Support: Partner with Store Management to ensure consistent execution of operational and security standards and to ensure all team members consistently follow company policies and procedures Support and enforce proper access control procedures for customers, employees, and vendors Assist leadership team with de-escalating challenging situations, maintaining a calm and professional, and supportive approach Loss Prevention & Security Practices: Support loss prevention efforts through proactive presence and awareness Conduct respectful, visual-only employee bag checks in line with company guidelines Partner with the Loss Prevention team on CCTV monitoring and investigations Culture & Environment: Promote a strong culture of health, safety, security, loss prevention, and accountability within the store prevention to reduce incidents and protect the store environment Contribute to an environment that protects people, product, and the overall store experience Who You Are: Strong verbal and written communication skills, with the ability to interact effectively across all levels of the organization Demonstrated customer service skills and a commitment to creating a safe and positive environment for colleagues and customers 1–2 years of retail loss prevention or related experience; familiarity with retail operations or security practices is a plus Ability to monitor and navigate the sales floor for extended periods (up to 8 hours) Self-motivated and capable of working independently while collaborating with a team when needed CPR and/or First Aid certification is preferred Qualifications Why You’ll Love Working at H&M • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years • You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • We are an inclusive company where you’re encouraged to be yourself at work • You will have access to a large global talent community, where career growth and aspirations have no limits • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community • You’ll be able to express your personal style with our employee discount at H&M, &Other Stories, and COS Additional Information Compensation: salary range is $20.25 – $22.50 hourly *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. Job Status: Hourly, non-exempt Last Updated: 04/06/2

Responsibilities

The Asset Protection Specialist is responsible for maintaining a safe and secure store environment by deterring theft and supporting loss prevention initiatives. They also partner with store leadership to ensure operational compliance and provide a welcoming customer experience.