Asset Reunification Administrator at Computershare Deutschland GmbH Co KG

, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational skills, Attention to detail, Independent work, Teamwork, Adaptability, Prioritisation, Deadline management, Procedure adherence, Regulation adherence, Afrikaans fluency, Communication skills, MS Office proficiency, Problem solving, Decision making

Industry

Financial Services

Description

Location: Johannesburg (Hybrid) In this position, you’ll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. [https://computershare.com/flex.] We give you a world of potential We partner with companies that have lost contact with individuals who may be entitled to unclaimed cash or company shares, often from previous investments or customer relationships. Through detailed and rigorous research, we trace and verify lost or dormant shareholders and account holders. We then guide them through every step of the claims process, offering the support they need to recover what is rightfully theirs. To date, we’ve reunited more than 1.5 million people worldwide with over 1 billion in unclaimed assets. A role you will love An Unclaimed Asset Reunification Administrator is responsible for managing the asset reunification process from start to finish. Each UAC will help to run a complete research campaign, using a range of resources to determine the accuracy of asset holder data and carry out research to locate the individuals. They are also responsible for advising asset holders about their unclaimed assets and supporting them through the entire claims process. Some of your key responsibilities will include:  * Receiving inbound calls / correspondence both as part of the initial research process and queries completion of claims * Making outbound calls to customers and assist them with the claim process. * Manage a caseload of research, using a multitude of databases and own initiative to establish contact details of the correct asset holder * Participate in outbound calling campaigns * Accurately update data on our bespoke in-house database * Perform other duties as assigned * Ensure all administrative functions and documents are loaded and escalated accordingly. * What you will bring to this role What you will bring to the role You will bring strong organisational skills and meticulous attention to detail to ensure accurate and efficient case handling. An ability to work confidently both independently and within a team, adapting easily to different demands. Your organisational skills will enable you prioritise tasks well, consistently meeting deadlines while upholding all required procedures and regulations. Other key requirements * Grade 12 / Matric certificate. (Essential) * Fluent in Afrikaans (verbal & written communication essential) * Excellent verbal and written communication skills. * Proficiency in MS Office (Word, Excel, Outlook, PowerPoint). * Diploma or Degree in Business Management, Business Administration or an equivalent qualification (advantageous). * Strong organisational skills with attention to detail. * Ability to work independently as well as collaboratively in a team environment. * Problem solving skills and the ability to make sound decisions based on available data. * Ability to prioritise workloads, meet rigid deadlines and adhere to procedures / regulations Rewards designed for you Flexible work to help you find the best balance between work and lifestyle Health and wellbeing rewards that can be tailored to support you and your family Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub [https://computershare.com/careershub] A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access [https://www.computershare.com/access] for further information. Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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Responsibilities

The Asset Reunification Administrator manages the entire asset reunification process, including running research campaigns to verify asset holder data and locate individuals. They are also responsible for advising asset holders on their unclaimed assets and supporting them through the claims process.