Assignment Desk Manager at Frasco Inc

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Setup, Quality Assurance, Compliance, Client Instructions Analysis, Reporting, Process Improvement, Case Management System Updates, Hiring, Training, Performance Measurement, Workload Balancing, Productivity Tracking, Auditing, Attention To Detail, Analytical Skills, Problem-Solving

Industry

Security and Investigations

Description

Description Job Title: Assignment Desk Manager Job Location: Irvine, CA - fully remote Job Type: Full-Time, Exempt The ASD Manager is responsible for a variety of duties and prioritizing duties according to the changing, daily need of the business. Responsibilities include This role reports to the Senior Manager, Investigation Support. Full-Time Benefits: Paid Time Off and Paid Holidays Health, Dental, Vision, Employer Paid Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts 401K with Company Match RESPONSIBILITIES: Coordinate daily activities with the Assignment Setup Department (ASD) team members Ensure cases and case services are set up in a manner that conforms to Frasco and client guidelines Identify and correct issues related case set up accuracy and quality or compliance with policies and procedures that may be identified during the case setup or auditing process. Review and analyze client instructions to ensure they are up to date and accurate Complete well-written, detailed reports on findings within designated turnaround timeframe Work closely with team members, investigation support managers and service line directors to identify any processes in need of improvement Update and annotate corporate case management system with notes and upload/save case related documents Assist in hiring and training new ASD team members and measure team member performance Coordinate the updating of client instructions and rates with Frasco's contracts and compliance coordinator Ensuring balanced workloads between team members Tracking and maintaining a high level of productivity with the ASD Team Auditing and reviewing the quality of the completed cases set up by team members Auditing case files to ensure compliance with objective client service instructions and Frasco best practices Providing the initial training and follow up training of team members Producing, updating and maintaining current training materials About Us: Frasco has been in business for 60 years as a family-owned full-service investigation company with hundreds of investigators and regional office nationwide. Our vibrant company culture, driven by core values of integrity, innovation, and excellence, fosters a supportive and collaborative environment where every individual is valued. We are committed to diversity and inclusion, encouraging applications from all backgrounds. Join us to make a meaningful impact and thrive in a positive, respectful workplace. Requirements Candidates must have: Associates or Bachelors’ degree with a focus in Business Administration, Accounting, English or Criminal Justice preferred 1-2 years of general business administrative, accounting, or quality assurance experience PC literacy, including MS Office products, specifically Microsoft Excel Experience leading teammates utilizing influence rather than authority Attention to detail and strong organizational abilities Intuitive ability to search for and develop relevant information Knowledge of Social Media platforms Excellent analytical and problem-solving skills with a desire to read, analyze, and distill information, Ability to edit investigative reports to ensure they are written in a clear and concise manner utilizing proper grammar and spelling A self-motivated, self-directed ability to work independently and in a team environment Ability to switch between tasks based on volume, due dates and organizational priorities Ability to maintain confidentiality of information Strong organization and time management skills with ability to prioritize and multitask Start your career with a leader in the investigations industry that is financially stable, is experiencing growth, and whose history spans over 60 years!Ready to make a difference? Apply now!All replies are confidentialEqual Opportunity Employer

Responsibilities

The Assignment Desk Manager coordinates daily activities for the Assignment Setup Department team, ensuring cases and services are set up according to guidelines, and is responsible for identifying and correcting setup accuracy and quality issues. This role also involves reviewing client instructions, generating reports, updating systems, and assisting with team training and performance measurement.