Assistance Coordinator at Allianz Global Corporate & Specialty SE

, , India -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Assistance, Problem Resolution, Communication, Documentation, Compliance, Team Collaboration, Verbal Communication, Problem-Solving, Empathy, Computer Proficiency

Industry

Financial Services

Description

Job Summary: Allianz Partners is seeking dedicated individuals to join our team as Associates in the Roadside Assistance Voice Support department. As an Associate, you will be responsible for providing exceptional voice support to Allianz Partners’ customers in UK for their roadside assistance needs. This role involves working night shifts from our Gurgaon office, ensuring that customers receive timely and efficient assistance. Key Responsibilities: Customer Assistance: Provide prompt and empathetic assistance to customers in UK facing roadside emergencies, such as breakdowns or accidents. Problem Resolution: Assess situations, troubleshoot issues, and coordinate appropriate assistance, including towing, repairs, or alternative transportation. Communication: Maintain clear and professional communication with customers, service providers, and internal teams to ensure a seamless customer experience. Documentation: Accurately document all interactions and activities related to each customer case in accordance with company procedures. Compliance: Adhere to company policies, procedures, and regulatory guidelines while delivering service. Team Collaboration: Collaborate with team members to share knowledge, best practices, and provide backup support when necessary. Open for shift 24x7. Adherence to SLA, KPI and Shift timings. Qualifications: Excellent verbal communication skills in English, with a clear and pleasant telephone manner. Strong problem-solving skills and the ability to remain calm under pressure. Empathetic and customer-focused approach to providing assistance. Willingness and availability to work night shifts, including weekends and holidays. Computer proficiency for data entry and case management. Experience: Prior experience in customer service or call centre roles for international client is mandatory. Experience in servicing UK/Ireland client would be added advantage. Working Hours: Night shifts, including weekends and holidays, as per the company’s operational requirements. Benefits: Competitive salary with monthly incentives. Health and life insurance benefits. Training and development opportunities. A supportive and collaborative work environment. 82131 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Responsibilities

Provide prompt and empathetic assistance to customers in the UK facing roadside emergencies. Assess situations, troubleshoot issues, and coordinate appropriate assistance.