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Assistance Coordinator - Travel Medical at Allianz Global Corporate & Specialty SE

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Typing Skills, Time Management, Problem Solving, Teamwork, Documentation, PC Skills, English, Mandarin, Cantonese

Industry

Financial Services

Description

Position summar To provide an efficient, professional and proactive customer-focusing response to requests for travel/medical assistance, and to co-ordinate all aspects of assistance in a secure cost-effective and thoughtful way in line with company procedures Position Accountabilities • To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards • To assist clients as necessary by taking actions to provide high level services according to their needs and strive to always exceed their expectations • Document conversations, actions, and correspondence into computer based system to ensure the clients and supervisor are updated accurately and timely on progress. • Fill all necessary case information to relevant form, assist TL to case classify, summarize and file • Work in a team environment to ensure proper case handling • Work towards achieving on all Objectives set for department and individual • Work on projects as assigned by team leader and/or Call Center Manager • Back up of other project Required Qualifications • Previous 2-3 years working experiences in a large-scale customer service contact center, in telecommunications, hospitality tourism, aviation or insurance industry is considered desirable • The ability to plan and manage time is essential and adapt to various working pressure • Excellent PC skills (Word, Excel, Internet), including strong typing ability，and AI tool • Ability to handle diverse people, Should analyze the customer problem properly and provide logical solutions • Excellent communication, interpersonal, and typing skills • Good command of English and Mandarin (verbal and written)，Cantonese is preferre [please translate into your local language] 83649 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Responsibilities

The Assistance Coordinator is responsible for providing efficient and professional customer-focused responses to travel and medical assistance requests. This includes handling calls, documenting interactions, and coordinating assistance in a cost-effective manner.