Assistant Academic Service Manager (REG) at Hong Kong Metropolitan University

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration, Supervision, Student Admissions, Customer Service, Interpersonal Skills, Communication Skills, Data Analytics, Organizational Skills, Problem-Solving Skills, Analytical Abilities, Team Collaboration, Adaptability, Regulatory Compliance, System Enhancements, Policy Review

Industry

Description

Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge. As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalised care, smart city, open and innovative education, and bilingual learning and teaching. HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges – as part of our involvement in, and commitment to, the ‘metropolis’ of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA. For more information about the University, please visit https://www.hkmu.edu.hk. The Registry is a key central administrative unit of the University supporting it in providing quality higher education. We administer and deliver a broad range of student and academic services, such as admissions, registration, quality assurance, class scheduling, examinations, and graduation. The Registry is also responsible for maintaining student records and providing secretarial support to Senate and its committees, and are integral in the governing of academic regulations of the University. We provide aspiring candidates with ample staff development opportunities and a promising career in higher education. We are now looking for a suitable person to fill the following position in the Registry: Major Duties and Responsibilities The appointee will be responsible mainly for the following: Lead a small team of supporting staff in delivering administrative services in the Undergraduate Admissions Team of the Registry; Administer student admission for undergraduate (UG) programmes, including JUPAS and non-JUPAS admissions, and contribute to the strategic enhancements in the admissions area; Oversee the UG Admission counter and daily office operations, provide guidance to counter staff, handle complex customer inquiries, and develop operating rules and guidelines for counter operations; Prepare data and statistical reports for UG admissions; Liaise with academic/administrative units and external parties on admissions and related functions; Assist in the development and implementation of system enhancements to suit the needs of admissions; Assist in the review and implementation of policies, regulations, and procedures related to admissions.; Provide administrative support to committees; and Perform other duties as assigned by the Registrar or delegates. Candidates Candidates should possess the following qualifications, experience and competence: A recognized degree with at least 3 years of post-qualification experience in administration and supervision, preferably in student admissions at tertiary institutions (experience with JUPAS/non-JUPAS is desirable). Good command of both written and spoken English and Chinese, including Putonghua; Knowledge of admissions systems, regulatory compliance, and customer service best practices. Strong interpersonal, communication and data analytics skills; Strong organizational and problem-solving skills; Good analytical abilities, with proficiency in data tools (e.g., Excel, statistical software). Capable of working independently and collaboratively within a team; Strong commitment to work, with the ability to work under pressure, and adapt to new changes and technologies. Candidates may be invited to attend a written test. Terms and Conditions for Appointment An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided. To Apply Candidates who are interested in joining us may submit their applications via the University’s eRecruitment System. The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the “Personal Data (Privacy) Notice for Job Applicant” on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful.

Responsibilities

The appointee will lead a small team in delivering administrative services for undergraduate admissions and oversee daily operations at the UG Admission counter. They will also prepare data reports, liaise with various units, and assist in policy development related to admissions.