ABOUT US

UCL is a globally recognised Institution and one of the UK’s most successful Universities. The award-winning Accommodation team sits within the UCL Estates division and comprises of over 26 Halls that houses more than 6500 residents.
UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering an exceptional student experience and is embarking on new strategy to delivery this vision. Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London’s most desirable neighbourhoods. We also have Halls in Camden and Victoria – exciting areas with their own quirks and treasures.

ABOUT THE ROLE

The role involves providing a meet and greet front of house service including key/visitor management and handling lock outs, welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded.
The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.
This is an onsite role, and you will be required to provide cover between the hours of 08:00 - 19:00, Monday-Friday and 09:00 - 17:00 Saturday on a shift basis. Shifts will be determined by the line manager, weekdays will either be 08:00 - 16.00 or 11:00 - 19:00 and if you work on a Saturday, you will have another day off in the week.
Summer period hours will be worked on a rota of five days in seven including Saturday and Sunday (09:00 - 17:00).
This role is available as a Fixed Term Contract or secondment for internal staff, end date 30/09/2025.

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

• 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)
• Hybrid Final Salary Pension Scheme
• Cycle to work scheme and season ticket loan
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme
• Discounted medical insuranc