BE PART OF LONDON’S GLOBAL UNIVERSITY – AND HELP OUR STUDENTS FEEL AT HOME.

At UCL, we’re proud to be one of the world’s leading universities – and we know that an exceptional student experience starts with feeling welcome, safe and supported. Our award-winning Accommodation Team manages over 26 halls, housing more than 6,500 residents in some of London’s most vibrant neighbourhoods. We’re now looking for a friendly, organised and proactive Assistant Accommodation Advisor to join our front-line team.

ABOUT YOU

We’re seeking someone with:

• Experience in a customer-facing role (hospitality, accommodation or retail experience is a plus)
• Strong communication skills and the ability to remain calm and professional in challenging situations
• Good organisational skills, accuracy and attention to detail
• Proficiency in Microsoft Office and confidence in using administrative systems
• A positive, flexible attitude and a commitment to great customer service
• Willingness to work on a rota, including some evenings and weekends

ABOUT THE ROLE

You’ll be the welcoming face of UCL Accommodation, providing a first-class reception service to our students, visitors and contractors. From handling enquiries and resolving issues to supporting check-ins, check-outs, inspections and events, you’ll ensure our residents enjoy the very best experience.
Working as part of a supportive team, you’ll also play a key role behind the scenes – from managing bookings and payments in our StarRez system to liaising with contractors, reporting maintenance issues and helping coordinate social events. No two days will be the same, and you’ll have the chance to make a genuine difference in students’ lives.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insuranc