The Diamond Coast is looking for an Assistant Accommodation Manager to join their Accommodation Team.

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Skills/Experience to include but are not limited to:

• At least 2 years experience in a similar role
• Must be organised and efficient
• Flexibility and a proactive approach is a must in this role

TASKS & RESPONSIBILITIES

• To assist the Accommodation Manager
• To ensure appropriate quality standards are always documented and adhered to and regularly reviewed to consider changing customer requirements.
• To promote good team relations in the department ensuring fairness and consistency in all dealings with team members.
• To adhere to all Human Resource Management procedures and develop these as required.
• To be aware of relevant competitor information and market changes and to initiate changes to our services where appropriate.
• To draw up rosters on a weekly basis in line with business needs.
• To hold daily team briefings in the department to ensure effective communication.
• To always ensure a high level of hygiene throughout the department
• To ensure an appropriate and comprehensive customer feedback system is in operation and the results are reflected in services and training.
• To ensure the upkeep and maintenance of area of responsibility i.e., equipment, furniture and fittings ensuring an effective preventative maintenance system and schedule is in operation.
• To ensure effective stock control systems are in place in area of responsibility.

Skills/Experience to include but are not limited to:

• At least 2 years experience in a similar role
• Must be organised and efficient
• Flexibility and a proactive approach is a must in this role.

Excellent communication and customer service skills