What You'll Do:

Based at our Townsville branch, you’ll support our Divisional Insurance Manager with customer service, renewals, administration and day-to-day coordination across our rural client network.

• Support customers and branch teams with insurance enquiries, renewals and day-to-day service needs.
• Keep customer records, data entry and internal systems accurate and up to date.
• Coordinate renewal activity with the team to help retain and grow client relationships.
• Assist with prospecting, referrals and new business opportunities across the local network.
• Liaise with insurance providers and support customers through insurance and claims processes.
• Prepare reports and complete administration tasks while meeting compliance and policy requirements.
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What You'll Bring:

• Previous experience in an office-based administration, customer service or support role. Exposure to insurance is advantageous.
• Strong attention to detail with the ability to keep systems, records and processes up to date.
• Confidence communicating with customers, branch teams and external providers.
• A proactive approach, with the ability to manage priorities and follow through on tasks.