Post Title: Assistant Administrator (Survey and Systems)
SBU/Department: Academic Registry (Academic Services)
FTE: 0.8FTE (working 29.6 hours per week)
Duration of Contract: Permanent
Salary: UH4 £25,148pa to £28,081pa pro rata by annual increments on achieving designated skills and experience
Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: MacLaurin Building, Bishops Square, Hatfield

SKILLS AND EXPERIENCE REQUIRED

Applicants should be highly motivated, proactive and flexible and adaptable to team and workload requirements. You will be able to work accurately under pressure and have a methodical approach and attention to detail. You will have good IT skills and be numerate and literate whilst being able to demonstrate a good understanding of customer care, including a polite, helpful and confident telephone manner. The ability to collect, process and present complex data is key. Tact and diplomacy, with the ability to deal with sensitive material with strict confidentiality is crucial.
You will be effective in a team setting, have a can-do attitude to problem-solving and be able to demonstrate initiative and the ability to learn new skills. You will have the ability to adapt to changing circumstances, processes and institutional culture and to be proactive in promoting change. Proven administrative experience in a complex and dynamic organisation, and experience of working in Higher Education administration is desirable.

QUALIFICATIONS REQUIRED

You will be educated with a minimum of five GCSEs at grade C/4 or above including Maths and English, or proven experience.
Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Dipak Patel at d.4.patel@herts.ac.uk
“Find out what it’s like to work in Academic Registry HERE“
Closing Date: 24 February 2025
Interview Date: TBC
Reference Number: 062835
Date advert placed: 04 February 2025
Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHert

To undertake a range of general administrative duties relating specifically to the host department. To ensure accurate and correct completion of department-related administration in full compliance with legal and University requirements.
The Assistant Administrator (Survey and Systems) will be required to support the Section Heads in a range of administrative duties within the Systems and Surveys team. You will support the management team in the administration of the department and provide a high standard of customer service, dealing effectively with all customer enquiries and information requests through multiple contact methods. Contact methods will include face-to-face, telephone, IT systems (e.g. email, SMS, Web) and other formats as appropriate.