Assistant Admissions Officer - ANZ, CGA at Crimson Education

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pipeline Management, Lead Engagement, HubSpot, Salesforce, Communication Skills, Rapport Building, Customer Relationship Management, Scheduling, Email Marketing, SMS Communication, Lead Conversion, Reporting

Industry

Education Management

Description

Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures. We are doing this by: Igniting a passion for learning that accelerates academic performance and success regardless of age. Fostering a global community that broadens students' perspectives and develops their skills to make a difference on the world stage. Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child's education. And we need your help to take our expansion global! Our team is looking to bring on someone to support the growth of upcoming marketing initiatives. This role will be fast-paced, with a breadth of day-to-day activities and endless development opportunities. You can be based either in New Zealand or Australia only please. Role Overview As the Assistant Admissions Officer, you own the health and performance of the inbound admissions pipeline. Your mission is to ensure every lead is engaged with speed and precision, Admissions Officers' (AO) calendars remain consistently full, and the conversion from first contact to booked consultation is continuously optimised. You are the engine room of the ANZ Admissions team. Key Responsibilities 1. Pipeline & Queue Management Own all stages of the lead queue (New, Attempted Contact, Contacted, Booked). Ensure all leads are engaged within our Gold Standard window: within 2 hours during work hours, and within 24 hours during off-peak. Proactively manage Admissions Officers' (AO) schedules by identifying gaps and filling them with ready-to-talk families. Act as a true extension of the Admissions team, assisting with late payment follow-ups, event protocols, and student meet-ups when required. 2. High-Touch Engagement Use phone, SMS, and email to connect with families, focusing on building rapport and excitement about the consultation. Use guided questions to understand a family's needs, ensuring they are a great fit for our programs before they reach the AO. Don't just book the call, ensure they show up. Proactively follow up with no-shows and handle rescheduling immediately to keep the momentum high. Maintain a real-time, accurate record of every interaction in HubSpot so the team always knows exactly where a family stands. 3. Optimisation & The Feedback Loop Continuously test and suggest improvements for email templates, SMS scripts, and call openers to see what resonates best with families. Act as the eyes and ears on the ground by reporting back to Marketing on lead quality and common questions or objections you are hearing from families. Actively share insights with the wider team to elevate our collective performance. Skills & Experience Fluent in English, both spoken and written. Outstanding written and verbal communication skills are a must. A natural ability to build rapport quickly over the phone and a passion for helping students succeed. You are the person who never lets a to-do item slip through the cracks. Previous experience with HubSpot or Salesforce is a major plus. You thrive in a fast-paced environment and are always looking for a better way to do things. A strong work ethic and the ability to represent Crimson Global Academy with polish and energy. How You'll Know You're Crushing It 100% of enquiries are met within the agreed-upon timeframes. Leads are successfully converted into booked consultations. Minimal drop-off between the booking and the actual meeting. AO calendars are consistently busy with high-quality consultations. HubSpot is accurately updated with notes and stage progress within the same timeframe. Weekly reporting on number of calls, consultations booked, turn-up rate, and sales closed.

Responsibilities

Manage the inbound admissions pipeline by engaging leads quickly and optimizing the conversion from first contact to booked consultations. Support Admissions Officers by managing their calendars and maintaining accurate interaction records in HubSpot.