Assistant Advisor at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

110271.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer experience, Service design, Project coordination, Research, Data analysis, Stakeholder engagement, Workshop facilitation, Journey mapping, Service blueprints, Reporting, Documentation, Communication, Problem framing, Human-centred design, Miro, PowerPoint

Industry

Government Administration

Description

Assistant Advisor Clerk Grade: 5/6 Annual Salary Range: $99,938 - $110,271 plus superannuation Work Type: Temporary (until 13 October 2026), Full-time Location: Sydney (hybrid working arrangements available) About the team In Customer Insights & Experience (CIE), our focus is ensuring the voices of people, communities, and businesses sit at the centre of decision-making and service delivery across NSW Government. We help government understand what communities need, think, and experience – from detailed service interactions to broader community sentiment – and turn those insights into better decisions and better services. You’ll join a passionate team with expertise in research, insights, customer experience and service design, delivering actionable insights and practical improvements that shape policy, investment, communications and service delivery across NSW Government. About the role This is a great opportunity for an early‑career CX practitioner to build hands-on experience working on meaningful, high-impact customer experience projects across NSW Government. You’ll support the delivery of CX and service design activities across multiple projects — from early discovery and research through to workshops, service mapping, and supporting recommendations that improve real services for people in NSW. At its core, the role undertakes project research, analysis, reporting, implementation and administration to support successful delivery against project plans and objectives. What you’ll do (key responsibilities) In this role, you will: Support the delivery of CX and service design projects by coordinating tasks, tracking milestones, and helping ensure deliverables meet time, cost and quality expectations. Undertake research and analysis (qualitative and/or quantitative, at an appropriate level) and contribute to briefs, summaries and insights that support planning and decision-making. Help create and maintain project documentation and records so project work aligns to agreed ways of working and governance requirements. Assist with workshops and stakeholder engagement, including coordinating sessions, preparing materials, capturing notes, and communicating updates on project status and implementation issues. Contribute to CX artefacts (with coaching) such as journey maps, simple service blueprints, insights summaries, and presentation packs to help teams understand customer needs and opportunities for improvement. What we’re looking for We’re looking for someone who is curious, organised, and motivated to learn. You’ll bring a customer-first mindset and enjoy working across a range of tasks — from coordinating project activity to helping make sense of customer feedback and translating it into practical outputs. To be successful, you’ll demonstrate: Strong self-management and learning mindset — adapting your skills, seeking feedback, and staying motivated when work is challenging. Clear, respectful communication — able to write material that is well structured and easy to follow. A commitment to customer service and customer experience, supporting a customer-focused culture and helping identify and respond to customer needs. The ability to deliver results, managing competing priorities and completing tasks to agreed standards and timeframes. Project support capability, including contributing to documentation, research/analysis, progress reviews and escalating risks or variances. Highly desirable (but not essential) Because this role operates as a junior CX Designer, it is highly desirable that you have some exposure to service design and human-centred design ways of working, such as: Supporting discovery activities (interviews, surveys, desk research, or analysis of customer feedback) Contributing to journey mapping, simple service blueprints, problem framing, or opportunity mapping Assisting with co-design / workshop facilitation and synthesising outputs into clear actions and insights. Experience with common collaboration/design tools (e.g. Miro, PowerPoint) is helpful. Why join us Work on projects that deliver real and meaningful impact for customers across NSW Government. Build your experience in customer experience, insights and service design in a supportive team of specialists. Be part of a new, growing team shaping how government listens to customers and improves services. How to apply Submit: Your resume, and A short cover letter (1–2 pages) outlining why you’re interested and how your skills/experience align with the role. Tip: Provide examples that show how you’ve supported projects, communicated clearly with stakeholders, and contributed to customer-focused outcomes. Please note this is not a comparative process, a talent pool will not be created Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday 16 April 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The role involves supporting the delivery of customer experience and service design projects through research, analysis, and project coordination. You will assist in creating project documentation, facilitating workshops, and developing customer-focused artefacts to improve government services.